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About the Role

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations.

Responsibilities

• Screen and assess single adults experiencing homelessness using standardized tools, prioritization and referral protocols integrated into the ONE system.
• Using a collaborative, client-centric, trauma-informed approach, support single adults in avoiding entry to shelter or the experience of street homelessness by identifying creative solutions to exiting homelessness.
• Analyze information, problems, situations, and practices/procedures to define any barriers to a Problem Solving resolution.
• Engage participants in problem solving dialogue to assess for additional resources available within the participants own network.
• Support individuals to look for creative solutions that can be quickly implemented.
• Provide crisis intervention assistance as needed.
• Make authorized, prioritized referrals into housing programs and ECS Housing Navigation services based on assessment information and using the ONE System and ECS protocol.
• Conduct immediate and longer-term follow up to ascertain the effectiveness of Problem Solving activities.
• Track and report progress and services for each client receiving Problem Solving assistance and the project as a whole.
• Keep accurate records and charts, enter required data in ONE System.
• Provide professional, accessible and culturally relevant support, advocacy and information to program participants.
• Work within and promote the integrated services team model in an environment dedicated to harm reduction, recovery and wellness.
• Serve as liaison to community-based and governmental service partners as requested.
• Participate in staff training, staff meetings, and development activities as directed.
• Engage effectively and constructively with the Manager of Problem Solving Services to make program refinements in the best interests of service users.
• Ensure confidentiality of participant information as legally required.
• Perform other duties as assigned.

Requirements

• Masters or Bachelors Degree in psychology, counseling social work, or related field a plus OR at least 3 years experience closely related to the job description.
• Substantial or demonstrated knowledge/experience working with individuals in crisis or unstable housing situations.
• A strong knowledge of issues confronted by and sensitivity to adults with substance abuse, domestic violence, HIV/AIDS, mental health issues, history of trauma and co-occurring-diagnoses.
• Demonstrated respect for, experience with, and willingness to work with a diverse client population.
• Deep knowledge and understanding of the resources available to homeless and low-income residents of San Francisco.
• Exceptional verbal and written communication.
• Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in cross-cultural situations.
• Professional and discreet demeanor with good interpersonal skills.
• Ability to handle confidential information and use of tact, respect, discretion and judgement.
• Organize material, information, and/or clients needs in a systematic way to optimize efficiency and minimize harm or duplication of efforts.
• Collaborative work style, demonstrated ability to work independently and effectively as an individual and part of a team for successful outcomes.
• Computer skills and knowledge of Microsoft Office software is required.
• Knowledge of the ONE System preferred.
• Commitment to ECSs mission and to its organizational values.
• Ability to be flexible and adapt to changes as our Coordinated Entry activities respond to lessons learned and emerging needs.
• Must secure finger image screening and annual TB screening.
• Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation, daily travel to various sites, and lifting of up to 25 lbs.
• Demonstrate behavior that supports the organization’s mission, vision, and values.
• Adhere to all program, funder, and organizational policies, and procedures.
• Communicate effectively and model integrity, fairness, and ethical business practices.
• Consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.

Skills

• Problem Solving
• Mediation
• Crisis Intervention
• Communication
• Interpersonal Skills
• Computer Skills
• Microsoft Office Software
• ONE System (preferred)

Location

• San Francisco, CA

Work Type

• Full Time
• Onsite
• Client-Facing
• In-Person Interaction
• Direct Service Delivery

Experience Level

• 3 years experience closely related to the job description

Education Level

• Masters or Bachelors Degree in psychology, counseling social work, or related field (a plus)

Salary/Compensations

• $28.36 - $30.17 Hourly

Benefits

• Industry leading healthcare benefits to support your physical and mental well-being.

About the Company

• At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances.
• ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive.

Equal Opportunity

• We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.