Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are looking for a Parts Specialist responsible for managing spare parts operations and supporting dealers to ensure efficient aftersales operations and maximise customer satisfaction. The successful candidate will also be responsible for DMS management, operational performance monitoring, and the implementation of spare parts projects and policies.

Responsibilities

• Lead the processing and maintenance of DMS spare parts system master data and DMS system optimization.
• Ensure DMS system data is normal and system functions are optimized.
• Lead the collection and processing of customer emails, TIS, and ticketing system feedback on spare parts support requirements.
• Process closed loops in real-time.
• Monitor the delivery time of spare parts in overseas local markets.
• Monitor KPI indicators for spare parts operation.
• Troubleshoot and handle abnormal spare parts ordering by dealers.
• Handle the deployment and execution of other spare parts related projects and policies to the dealer side.
• Provide spare parts operational training for the dealers.

Requirements

• 3 years or above experience of working within a parts department or as a procurement specialist or in a similar position (purchasing, order processing, procurement).
• Experience of dealing with customers and handling complaints.
• Previous vehicle parts stock control experience.
• Good telephone answering/interpersonal skills.
• Ability to work under pressure, prioritise duties and motivate others.
• Excellent knowledge of Microsoft office.
• Understanding of SAP and WMS (warehouse management system) is a plus.
• Chinese speaking is beneficial.
• Has right-to-work in the UK.

Skills

• DMS management
• Operational performance monitoring
• Spare parts project implementation
• Spare parts policy implementation
• Customer support
• Microsoft office
• SAP (plus)
• WMS (plus)

Location

• Uxbridge, London area

Work Type

• Office-based
• Full-time

Experience Level

• 3 years or above

Salary/Compensations

• Performance and experience-based competitive remuneration

Benefits

• Scottish Widow workplace pension
• 25 days paid holidays + public holidays
• On-site free parking
• Commute allowance
• Car Salary Sacrifice Scheme
• Department & company-wide teambuilding events

About the Company

• Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air.
• We are looking for talent that connects with this mission and want to create a positive impact by joining a diverse and dynamic team 🌏
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.