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About the Role

As Program Manager/Product Specialist, you'll bring the customer's perspective into every stage of the product cycle, from early discovery and requirements to hands-on testing and release readiness. Reporting to the Head of Engineering, you'll work closely with Customer Success, Support, and Marketing to ensure the team understands the right problems, builds practical solutions, and releases features that behave predictably in real inspection workflows. Success means clearer engineering inputs, fewer post-release surprises, faster resolution of recurring issues, and well-documented product decisions.

Responsibilities

Analyze customer feedback and identify recurring workflow problems
Translate messy input into clear, actionable product requirements
Document edge cases, tradeoffs, dependencies, and open questions
Test features across complete mobile and web workflows
Reproduce customer issues and verify their root causes
Confirm fixes solve the original problem, not just symptoms
Coordinate accurate release notes with Marketing and Support
Surface product risks and blockers before they affect delivery

Requirements

3+ years in product, QA, implementation, or SaaS operations
Experience converting customer feedback into structured requirements
Strong hands-on software testing and edge-case thinking
Excellent written and spoken English communication
Clear, concise, and well-organized documentation habits
A process-oriented, self-directed approach to ownership
Confidence collaborating across technical and customer-facing teams
Practical experience using AI tools to improve productivity
Property management, field services, or inspection experience
Experience writing release notes, FAQs, or help documentation
Familiarity with issue trackers and product analytics tools
Exposure to mobile applications, offline workflows, or integrations
Reliable overlap with the company's primary working window of 8:00 AM to 5:00 PM Pacific Time

Skills

Product Management
Product Specialist
Customer Feedback Analysis
Requirements Gathering
Software Testing
Edge Case Identification
Documentation
Communication
Collaboration
AI Tools
Release Notes Writing
Issue Tracking
Product Analytics
Mobile Applications
Offline Workflows
Integrations

Location

Remote (Americas)

Work Type

Fully remote
Contractor
Approximately 40 hours per week

Experience Level

3+ years

Salary/Compensations

$2,000 to $4,000 USD per month

Benefits

Up to 20 paid days off per year
Direct collaboration with the Head of Engineering
Meaningful influence over product quality and customer experience

About the Company

Bootstrapped, profitable U.S.-based SaaS company building inspection and documentation software for property managers.
Founded in 2014, its platform supports 20,000+ active users across the U.S. and more than 20 countries, with over 100 million inspection photos processed.
Mobile and web applications help teams capture geotagged photos, videos, and voice notes, work offline, generate reports, assign tasks, and connect inspection data with established property management systems.
Applying AI to turn field voice notes into structured inspection reports.