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About the Role
BYD is seeking talent to join their diverse and dynamic team to create positive impact and contribute to a zero-emission future. This role is crucial for BYD's battery business, supporting the transition towards zero-emission transportation and the decarbonization of the economy.
Responsibilities
- Follow defective product returns from the customer's factory.
- Monitor rework resources (labor, warehouse, etc.) and proceed with payment validation.
- Fill customer complaints into the OSP system.
- Provide feedback on customer complaints to the battery factory internally.
- Offer technical support for customer factory representatives.
Requirements
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Perfected experience in a customer service or after-sales service role.
- English or German language proficiency at a working level.
- Basic knowledge of power batteries.
- Proficiency in Office Software.
Location
- Hoppegarten, Germany
Work Type
- Full-time
Salary/Compensations
- An attractive salary structure.
Benefits
- World-leading vocational training.
- Opportunities for department and company-wide team building events.
About the Company
- BYD is a leading, high-tech multinational based in Shenzhen, China, operating in IT, automotive, new energy, and rail transit with over 300,000 employees worldwide.
- As a global pioneer in New Energy Solutions, BYD is dedicated to building a zero-emission ecosystem.
- BYD Automotive GmbH is a subsidiary in Germany, essential for BYD's international business and radiating the European market.
- The Blade Battery features high safety, long lifecycle, and high performance, verified and recognized by the industry.