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About the Role

Singtel is building an AI-first telco for the future, connecting people, businesses, and communities through trusted networks, intelligent digital services, and next-generation technology. This role involves defining end-to-end solution designs for Supply Chain, Logistics, and Source-to-Pay systems, ensuring alignment with enterprise architecture and security standards, and driving best practices in solution design and technology implementation.

Responsibilities

Translate business requirements into clear solution options, recommendations, and implementation plans.
Define end-to-end solution designs for Supply Chain, Logistics, and Source-to-Pay systems.
Ensure solution designs align with enterprise architecture, domain architecture, and security standards.
Develop capability maps, target-state designs, and transition plans for assigned platforms.
Support application rationalization, modernization, and simplification initiatives.
Assess new technologies and recommend adoption only where there is clear business value.
Partner with business stakeholders to clarify scope, priorities, constraints, and success measures.
Facilitate meetings to gather business requirements, confirm process impacts, integration needs, data requirements, and operational impacts.
Document assumptions, dependencies, risks, and open decisions clearly.
Communicate solution options, trade-offs, and recommendations to technical and non-technical stakeholders.
Challenge unclear, duplicated, or low-value requirements and propose simpler alternatives.
Accountable for delivery of all domain projects (scope, timeline, budget).
Approve business requirements, solution designs, and major change requests.
Ensure projects are delivered on time, within scope, and within budget.
Ensure adherence to project governance and delivery standards.
Review project deliverables to ensure compliance with agreed solution design and architecture principles.
Ensure designs include security, resilience, performance, data, integration, and support requirements.
Support project teams during build, testing, cutover, and post-implementation stabilization.
Ensure IT service management, project management, and change governance processes are followed.
Track design issues and ensure they are resolved before implementation.
Ensure all solutions align with domain and enterprise architecture principles.
Oversee end-to-end solution design and integration across internal and external systems.
Drive best practices in solution design and technology implementation.
Own production system performance and service delivery outcomes.
Manage AMS vendors and ensure L2/L3 support meets SLAs.
Ensure incident, problem, and change management processes are followed.
Drive continuous improvement initiatives with measurable outcomes.
Work with vendors and delivery partners to validate estimates, designs, assumptions, and delivery plans.
Review vendor deliverables and ensure quality, completeness, and alignment with Singtel requirements.
Support cost optimization through fit-for-purpose design and reuse of existing capabilities where appropriate.
Contribute to service level agreement definition and operational readiness planning.
Support root cause analysis and improvement plans for recurring production issues.
Guide project teams and junior designers on solution design standards and best practices.
Share domain knowledge across Supply Chain, Procurement, and related enterprise systems.
Promote clear documentation, decision records, and reusable design patterns.
Build strong working relationships with business, technology, and vendor teams.

Requirements

Degree in Information Technology, Computer Science, Engineering, or related discipline.
Equivalent Supply Chain or relevant Business qualifications with strong system implementation experience.
At least 8 to 12 years of relevant experience in solution design, enterprise systems delivery, or technology consulting.
Hands-on experience with SAP ECC or SAP S/4HANA in Supply Chain, Procurement, Logistics, or related modules.
Experience with Source-to-Pay or Procurement platforms such as Ivalua.
Experience delivering end-to-end solution designs for large or complex organizations.
Experience working with business stakeholders, enterprise architects, cyber security, infrastructure teams, and vendors.
Experience supporting large delivery programs across requirements, design, build, test, cutover, and stabilization.
Experience working with offshore or outsourced delivery teams.
Strong understanding of Supply Chain, Logistics, Procurement, and Source-to-Pay processes.
Ability to map business processes to system capabilities and identify gaps, risks, and improvement opportunities.
Understanding of integration patterns, master data, transaction flows, and reporting needs across enterprise systems.
Strong understanding of IT cost drivers and the commercial impact of solution choices.
Strong SAP functional and technical appreciation across relevant business processes.
Ability to review solution documents, interface specifications, data flows, and implementation plans.
Strong analytical and problem-solving skills.
Clear written and verbal communication skills.
Ability to explain technical trade-offs to business stakeholders.
Ability to influence without relying solely on authority.
Ability to manage ambiguity, competing priorities, and delivery pressure.
Strong vendor and stakeholder management skills.
Strong ownership mindset and attention to detail.

Skills

SAP ECC
SAP S/4HANA
Supply Chain
Procurement
Logistics
Source-to-Pay
Ivalua
Solution Design
Enterprise Systems Delivery
Technology Consulting
Business Requirements Translation
Enterprise Architecture Alignment
Security Standards
Capability Mapping
Target-State Design
Transition Planning
Application Rationalization
Technology Assessment
Stakeholder Management
Process Impact Analysis
Integration Needs Assessment
Data Requirements Gathering
Operational Impact Analysis
Risk Documentation
Dependency Documentation
Decision Documentation
Communication (Technical & Non-Technical)
Requirement Challenge
Project Delivery Ownership
Budget Management
Timeline Management
Scope Management
Change Request Approval
Project Governance Adherence
Delivery Standards Adherence
Deliverable Review
Architecture Principle Compliance
Security Requirements
Resilience Requirements
Performance Requirements
Data Requirements
Integration Requirements
Support Requirements
Build Support
Testing Support
Cutover Support
Post-Implementation Stabilization Support
IT Service Management
Project Management
Change Governance
Design Issue Tracking
Solution Alignment
End-to-End Solution Design
System Integration
Best Practice Implementation
Production System Performance Management
Service Delivery Outcome Management
AMS Vendor Management
L2/L3 Support Management
SLA Management
Incident Management
Problem Management
Change Management
Continuous Improvement
Vendor Estimate Validation
Vendor Design Validation
Vendor Assumption Validation
Vendor Delivery Plan Validation
Vendor Deliverable Review
Cost Optimization
Fit-for-Purpose Design
Capability Reuse
SLA Definition
Operational Readiness Planning
Root Cause Analysis
Improvement Plan Development
Team Guidance
Knowledge Sharing
Documentation Promotion
Decision Record Promotion
Reusable Design Pattern Promotion
Relationship Building

Experience Level

8 to 12 years

Education Level

Degree in Information Technology, Computer Science, Engineering, or related discipline
Equivalent Supply Chain or relevant Business qualifications

About the Company

Singtel is building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.
From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.
At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.
Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.