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About the Role
The Store Operations Coordinator supports store operations initiatives for Coach and Kate Spade New York across the Europe region. This role focuses on Health and Safety standards, vendor management, invoicing, and payment processing while ensuring effective in-store processes through cross-functional collaboration.
Responsibilities
- Manage invoicing, vendor communication, and payment processing for stores.
- Develop and maintain Health & Safety processes to enhance employee and customer experience.
- Create operational learning modules, standard operating procedures, and training materials.
- Partner with Finance to build the annual operating plan and manage store budgets.
- Maintain and update the European store locator based on team feedback.
- Manage store traffic accounts and resolve related issues.
- Conduct regular store visits to gather feedback and improve operational tools.
- Support Store Operations projects and new store opening initiatives.
- Maintain high store standards to ensure a positive customer experience.
Requirements
- Minimum two years of experience in a retail store operations role.
- Strong understanding of store operating procedures.
- Multi-brand store operations or omnichannel experience.
- Proficiency in Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams).
- Right to work in the UK.
- Additional European language skills.
Skills
- Store operations management
- Vendor management
- Budget management
- Health & Safety compliance
- Process improvement
- Cross-functional collaboration
- Analytical skills
- Organizational skills
- Communication skills
Location
- Europe
Work Type
- Hybrid
- Full-time
Experience Level
- Minimum two years of experience
Salary/Compensations
- Annual Incentive Plan (company performance bonus)
Benefits
- Hybrid working (Tuesday - Thursday in office, Monday and Friday remote)
- Flex Fridays (early finish)
- 1 paid volunteering day per year
- Learning & development opportunities
- Internal mobility & career progression
- Regular social events
- 25 days holiday plus bank holidays
- Multi-brand discount up to 50% off
- Private healthcare with health assessment (Bupa)
- Bupa rewards (financial wellbeing and wellness discounts)
- Private dental cover
- 24/7 support for family building, fertility, and menopause (Maven)
- Eyecare vouchers
- Employee assistance programme
- Enhanced employer pension contribution
- Gym discount
- Interest free season ticket loan
- Cycle to work scheme
About the Company
- Tapestry is a global house of brands including Coach and Kate Spade New York.
- The company values individuality, inclusivity, and professional growth.
Equal Opportunity
- Tapestry is an equal opportunity and affirmative action employer.
- Employment decisions are based on qualifications without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis.