Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This is a unique opportunity to work as an Analytics Manager for the Consumer Care European Team dedicated to Coca-Cola, managing data analysis across 30 European markets. The role is integral to improving Consumer Care practices and helping the team reach its targets.

Responsibilities

• Act as the technical expert for global innovative projects within CRM Salesforce, including automations, reports, dashboards, Agentforce, Einstein, and connectors.
• Identify opportunities to streamline, standardize, and automate reporting and operational processes for improved efficiency, accuracy, and scalability.
• Conduct ad-hoc analysis to identify process gaps, root causes, and opportunities for continuous improvement.
• Own weekly, monthly, quarterly, and annual reporting for Consumer Care and other customer channels, focusing on monthly business reviews.
• Translate complex performance data into clear insights and narratives, presenting trends, achievements, challenges, and opportunities to senior leadership and clients.
• Manage and maintain existing Power BI dashboards, ensuring data accuracy, refresh schedules, and ongoing functionality.
• Develop new Power BI dashboards and reporting solutions aligned with evolving business and client requirements.
• Monitor key Consumer Care performance metrics, quality monitoring results, and operational KPIs to identify trends and improvement opportunities.
• Collaborate with operational and training teams to drive targeted actions based on performance analysis.
• Partner with Account Directors, Team Leaders, Training Managers, and other stakeholders to understand business requirements and provide actionable insights.
• Provide timely analysis and reporting to support client queries, campaign performance reviews, operational decision-making, and emerging business requirements.

Requirements

• 3-5 years of experience in an Analytics Manager role, preferably in an FMCG environment and Consumer Care.
• Strong analytical numeracy skills with the ability to analyze data and provide detailed commercial insights in tailored reports.
• Excellent knowledge of CRM Salesforce/Nexus and Microsoft Suite (Excel, PowerPoint, Outlook).
• Proficiency in Power BI and SQL.
• Experience in end-to-end ownership of complex analytics projects, including requirements gathering, technical execution, and stakeholder management.
• Capability to manage multiple projects simultaneously and prioritize effectively.
• Ability to build strong working relationships with team members and key stakeholders.
• Strong experience in presenting analytical findings and solutions.
• Demonstrated ability to be a team player and expert collaborator.
• Organized and detail-oriented approach to work.

Skills

• CRM Salesforce
• Power BI
• SQL
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Analytics
• Reporting
• Data Analysis
• Process Optimization
• Stakeholder Management
• Communication

Location

• London

Work Type

• Full-time
• Hybrid

Experience Level

• 3-5 years

About the Company

• Powered by Comdata Group, we are supporting our client ‘The Coca Cola Company’ with excellent Consumer Care omnichannel services.