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About the Role

As the Operations Manager, you will be responsible for ensuring seamless and efficient store operations, including cash, stock, and back-of-house processes, in alignment with SEPHORA's high standards. You will lead teams to elevate operational delivery, enabling store teams to provide exceptional customer experiences.

Responsibilities

• Lead store operations, team capability, and efficiency across cash, stock, and back-of-house.
• Oversee daily cash and stock operations, ensuring compliance with SEPHORA policies.
• Drive operational efficiency through high standards of replenishment, cleanliness, organisation, and visual presentation.
• Manage stockroom layout and workflow to optimise space, speed, and productivity.
• Lead delivery processes to meet timing, accuracy, and productivity targets.
• Direct cash desk operations, ensuring accuracy, security, compliance, and smooth daily transactions.
• Facilitate cash-management procedures, conduct audits, and resolve discrepancies promptly.
• Maintain optimal stock levels to prevent shortages and support commercial performance.
• Ensure compliance across cash handling, returns, safety, and all operational guidelines.
• Promote safe working practices and maintain a secure, hazard-free environment.
• Lead and develop operational and cash desk teams, providing training, coaching, and performance feedback.
• Ensure effective use of SEPHORA digital tools to enhance efficiency and support personalised service.
• Manage performance of Beauty Advisors, setting goals and supporting their leadership development.
• Create efficient staff schedules, rotas, and daily plans.
• Partner with the Store Director and Customer Experience Manager on ER, payroll, and resource planning.
• Work with Recruitment to onboard and attract strong talent for operational roles.
• Support the customer experience by resolving challenges and ensuring operational readiness.

Requirements

• Proven leadership experience in retail operations.
• Strong cash and stock management expertise.
• Strong organisational and time-management skills with the ability to prioritise in a fast-paced environment.
• A customer-focused approach with confidence handling complex situations and resolving issues.
• Experience using digital tools to enhance operational efficiency.
• Strong analytical skills with the ability to interpret KPIs and drive performance improvements.
• Excellent communication and interpersonal skills to lead and motivate diverse operational teams.
• Experience navigating ER processes when required.
• Flexibility to work evenings, weekends, and peak trading periods as needed.

Skills

• Cash management
• Stock management
• Leadership
• Organisational skills
• Time-management skills
• Customer focus
• Problem-solving
• Digital tools proficiency
• Analytical skills
• Communication skills
• Interpersonal skills
• Team motivation
• ER processes
• Scheduling
• Talent acquisition

Location

• UK

Work Type

• Retail
• Full-time

Experience Level

• Managerial

Salary/Compensations

• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performance-based commission tied to collective store success.

Benefits

• SEPHORA University - industry-leading product, customer care, and development training.
• Allowances tailored to your role and location (shoes, lunch, etc.).
• Competitive pay with annual salary reviews.
• Performance-based commission.
• Generous employee discount across beauty brands.
• Paid day off on your birthday.
• Access to a perks and wellbeing platform.
• Generous holiday allowance, with the option to buy extra days.

About the Company

• At SEPHORA UK, beauty is about freedom of expression, discovery, and belonging.
• Founded in France in 1969, SEPHORA is part of the LVMH family.
• SEPHORA pushes boundaries through creativity, innovation, and inclusivity.
• With nearly 500 brands and its own SEPHORA Collection, SEPHORA is redefining the future of prestige beauty.
• SEPHORA is undergoing a bold expansion across the UK.

Equal Opportunity

• SEPHORA is proud to be an equal opportunity workplace for all.
• We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
• We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.