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About the Role

This position provides front-line administrative support for the graduate program in the Department of Computer Science, under the direction of the Associate Director, Graduate Academic Services.

Responsibilities

• Acting as the first point of contact for general enquiries
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Writing routine documents and correspondence
• Determining logistical details and activities for events and/or programming
• Handling sensitive and/or confidential information
• Updating and maintaining records and files
• Collating and organizing data for various reports
• Providing basic support and general referrals to individuals in distress

Requirements

• Advanced College Diploma (3 years) or acceptable combination of recent and equivalent experience
• Minimum two (2) years of relevant experience providing front-line administrative support to faculty and students in a graduate academic environment
• Experience working directly with students to provide program and student services information, including admissions, registration, course enrollment, degree requirements, awards, and final exams
• Experience preparing and updating content for websites, newsletters, digital platforms, and student handbooks
• Experience preparing original correspondence
• Demonstrated experience supporting the logistics of student outreach initiatives, special events, workshops, and other programming for current and prospective students
• Experience developing and maintaining databases and filing systems
• Experience compiling data from various sources for reports
• Working knowledge of Quercus, ROSI, ROSI Express, eMarks, or similar related systems to enter data, retrieve information, and generate reports
• Demonstrated advanced proficiency in Microsoft Office, database management, and content management systems
• Excellent verbal and written communication and interpersonal skills
• Demonstrated strong client service orientation and ability to communicate with students, faculty, staff, and the general public with tact, diplomacy, and discretion
• Demonstrated ability to exercise superior organization, attention to detail, and time management skills
• Ability to exercise initiative and judgment, organize work and establish priorities in a flexible way, and successfully meet deadlines with competing priorities and interruptions

Skills

• Microsoft Office
• Database management
• Content management systems

Location

• St. George (Downtown Toronto)

Work Type

• Full-Time

Experience Level

• Minimum two (2) years of relevant experience

Education Level

• Advanced College Diploma (3 years)

Salary/Compensations

• $63,963. with an annual step progression to a maximum of $81,797.

About the Company

• The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world.
• The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.
• Established in 1964, the Department of Computer Science is ranked among the top computer science departments in the world.
• Our faculty have been presented with a wide variety of honours and awards over the years, including the Turing Award, and many other national and international honours.
• We provide diverse programs and research opportunities while consistently producing high-impact research that is among the most highly cited in computer science.

Equal Opportunity

• Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.