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About the Role

The Constituent Services Administrator ensures accurate, timely, and compliant processing of donations across the University. Reporting to the Associate Director, Donations Management, this role manages end-to-end processing of funds and pledges in the CRM while maintaining internal controls and regulatory compliance. The position focuses on operational excellence, data integrity, and enhancing the donor experience through efficient gift management.

Responsibilities

Process donations in the donor management system
Monitor, record, reconcile, and report on donation accounts
Identify and resolve data anomalies and discrepancies
Perform routine data entry
Implement plans and process improvements for administrative workflows
Analyze data
Generate reports
Liaise with internal and external contacts to obtain necessary data

Requirements

Bachelor's degree or an acceptable combination of equivalent experience
Minimum three years of relevant administrative experience
Prior customer service experience in a professional setting
Experience in financial procedures and biographic data related to charitable donations
General administrative accounting background
High level of computer aptitude and accuracy
Ability to exercise initiative, sound judgment, tact, and discretion
Ability to maintain confidentiality
Meticulous attention to detail in a fast-paced environment
Strong verbal and written communication skills

Skills

CRM software proficiency (e.g., Blackbaud)
Financial Information System (FIS) knowledge
Data analysis
Administrative workflow optimization
Adaptability
Cooperation
Diligence
Multi-tasking
Organization

Location

St. George (Downtown Toronto)

Work Type

Full-Time
Term position ending October 2027

Experience Level

Minimum three years of relevant experience

Education Level

Bachelor's Degree

Salary/Compensations

$67,916 to $86,855

About the Company

The Division of University Advancement (DUA) aims to sustain and enhance the University’s academic mission, leadership, and worldwide impact.
DUA engages alumni and private sector constituents to build mutually beneficial relationships.
The division is focused on growing fundraising efforts, enhancing alumni engagement, building advancement talent capacity, and fostering a culture of diversity and inclusiveness.

Equal Opportunity

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration.