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About the Role

This is a compelling opportunity for a forward-thinking leader to build sustainable change and empower a team of talented professionals committed to supporting students to thrive. Reporting to the Assistant Dean, Student Success & Career Support, the Director, AccessAbility Services provides strategic vision, leadership, and oversight for the development, delivery, and continuous improvement of accessibility services that promote and support student success, inclusion, and belonging.

Responsibilities

Directs the strategic planning, administration, and continuous enhancement of AccessAbility Services, fiscal accountability, people leadership, policy oversight, and relationship management.
Provides leadership for the development and delivery of integrated accessibility programs, systems, and services that respond to evolving student needs, support institutional priorities, and foster equitable student success and engagement across the University.
Provides strategic leadership and expert advice on accessibility and accommodation policy, influencing institutional decision-making and ensuring alignment with legislative, regulatory, and University requirements.
Develops and oversees a performance and outcomes framework that measures service effectiveness, student experience, accessibility outcomes, and operational excellence to support accountability and continuous improvement.
Ensures the development of resources and accessibility-focused learning initiatives, that fosters students’ resilience, self-advocacy, and success throughout the student lifecycle and beyond graduation.
Provides leadership and accountability for all institutional, provincial, and ministry reporting related to accessibility services, ensuring the accuracy, integrity, and effective interpretation of data.
Collaborates in the development of faculty and staff-facing education, consultation, and resources that build institutional capacity to implement accommodations, reduce barriers, protect student dignity and privacy, and advance accessible teaching, learning, and service practices.
Strategically uses research, assessment, and institutional data to design, evaluate, and continuously improve programs and services, fostering innovation, organizational effectiveness, and positive student success outcomes.
Provides strategic leadership and accountability for the department's human resources, including recruitment, workforce planning, performance management, employee relations, succession planning, and staff development, ensuring the capacity and effectiveness of the team to achieve departmental and institutional goals.

Requirements

A graduate degree (Master’s or PhD) in a relevant disability-related professional discipline such as: Occupational Therapy, Counselling/Psychology, Social Work, or acceptable combination of education and experience.
Minimum of eight (8) years’ of progressive leadership experience in disability services, accessibility, and inclusion work, including the administration and management of related programs and services, preferably within a post-secondary environment.
Demonstrated experience of the evolving complexity of disability-related accommodations in post-secondary education, including mental health disabilities, neurodivergence, learning disabilities, episodic and chronic disabilities, co-occurring disabilities.
Significant experience working with people with diverse disabilities in community or institutional settings, with a well-developed and articulated understanding of disability-related impacts.
Strong understanding in the development and implementation of accommodation plans and services for persons with disabilities.
Thorough knowledge and understanding of applicable legislation and frameworks, including the Ontario Human Rights Code (OHRC), Access Accessibility for Ontarians with Disabilities Act (AODA), relevant disability legislation, government administrative processes, equity principles, and the role of advocacy.
Superior communication skills (both verbal and written), as well as strong facilitation and negotiation skills.
Experience with the professional standards and practices of a multi-disciplinary team (e.g., Social Workers, Counsellors, Occupational Therapists).
Demonstrated experience with human resources and labour relations, including managing staff in both unionized and non-unionized environments, and interpreting and applying collective agreements and employment policies.
Excellent leadership and interpersonal skills, with a consultative and collaborative management style, and demonstrated ability to lead organizational change.
Strong organizational, administrative, and managerial skills, with demonstrated ability to lead, manage, and support staff from diverse professional backgrounds within a unionized working environment.
Strong analytical skills, with experience in conflict resolution and sound business and financial acumen.
Ability to research, analyze and leverage data and analytics to inform evidence-based decision-making.
Extensive experience in service and systems development, with a demonstrated ability to build and sustain strategic partnerships with internal and external stakeholders and constituent groups.
Demonstrated commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.
Exceptional commitment to respectful, timely, student-centred services that is guided by policies and practices as it relates to accessibility, equity, privacy, and human rights.
Experience in planning, managing and monitoring operating budgets and a strong understanding of accounting principles and effective budget management.
Proven ability to manage crisis situations, interventions and emergency responses, and to make sound, complex decisions under pressure.
Strong awareness of and commitment to risk management principles and confidentiality.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), case management systems, and on-line communication tools such as Zoom and Teams.
Familiar with assistive technologies and adaptive equipment for persons with disabilities.

Skills

Accessibility
Human Rights
Risk Management
Complex Case Management
Data-Informed Decision-Making
Relationship Building
Change Management
Financial and Resource Stewardship
Administrative Skills
Interpersonal Skills
Communication Skills
Results-Driven Innovation
People Leadership
Policy Development
Disability Services
Collaboration
Influencing
Student Engagement
Staff Engagement
Equity
Diversity
Inclusion
Conflict Resolution
Budget Management
Crisis Management
Microsoft Office Suite
Case Management Systems
Online Communication Tools
Assistive Technologies

Location

University of Toronto Scarborough (UTSC) Campus

Work Type

On-site
Full-Time

Experience Level

8+ years progressive leadership experience
Senior Level

Education Level

Graduate degree (Master’s or PhD) in a relevant disability-related professional discipline

Salary/Compensations

$132,351 - $220,587

About the Company

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe.
AccessAbility Services at UTSC is part of the Office of Student Experience and Wellbeing and provides and coordinates services and programs that enable students with disabilities to maximize their educational potential and ensure that all students with disabilities can freely and actively participate in all facets of University life.
The department works to increase awareness of inclusive values among all members of the University community and provides individualized services and supports to build a strong foundation for student success.

Equal Opportunity

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.