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About the Role

As a Learning Experience Officer (LEO), you will offer key support to learners from admissions through their learning journey, ensuring a positive and inclusive experience. You will gain practical, hands-on experience in admissions, enrolment, and frontline customer service, supporting learners with digital systems, handling enquiries, issuing certificates and ID badges, and managing records. You will also act as a Fire Marshall and First Aider, generate ideas for improving learner experience, and maintain knowledge of academic departments and available courses.

Responsibilities

Offer key support to learners from admissions through their learning journey.
Ensure a positive and inclusive learning experience.
Gain practical, hands-on experience in admissions, enrolment, and frontline customer service.
Support learners with digital systems.
Handle enquiries.
Issue certificates and ID badges.
Manage records.
Open and close learning centres, including tending to alarms and securing the building.
Act as a Fire Marshall and First Aider.
Generate ideas for new ways of working to support improving learner experience, development and progression.
Maintain a broad knowledge of the Academic Departments and the courses available to learners.

Requirements

Worked with adults in a front-facing role before, providing outstanding customer experience.
Experience helping people get grips with digital platforms.
Experienced at using self-service customer database systems and record systems.
Excellent written and oral communication skills.
Strong IT and technological skills.
Competence using Microsoft Packages.
Flexibility will be key to this role, as you’ll have changing priorities.

Skills

Digital systems support
Customer service
Record management
IT skills
Technological skills
Microsoft Packages

Location

215-219 Lisson Grove, London, NW8 8LH

Work Type

Temporary until 31 March 2027
Term Time
Full-time

Experience Level

Salary negotiable depending upon experience

Salary/Compensations

£34,359 - £37,509 pro rata, per annum (actual salary £31,094 - £33,945 per annum)

Benefits

Structured training
Flexible working patterns
Agile working

About the Company

Westminster Adult Education Service (WAES) is a world of extraordinary stories, where inspirational people help residents acquire new knowledge and skills on the hundreds of courses offered.
WAES is committed to supporting learners and making a difference to people's lives.
Westminster City Council is home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster.
Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future.
By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
Westminster City Council prides itself on being an inclusive workplace and employer of choice.
We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve.
We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way.

Equal Opportunity

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job.
If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.