About the Role
To be the advocate for our guests and consistently meet their expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for assisting the Guest Service Supervisor in the supervision of the Guest Service area. Responsible for accurately processing all guest transactions and maintaining proper security of the Guest Service area.
Responsibilities
- Greet, make eye contact, and thank each guest serviced.
- Deliver a friendly, helpful, easy, and safe shopping experience that meets guest expectations.
- Project a professional manner in accordance with dress code and personal grooming policy.
- Work in a safe manner and maintain a neat and clean work area at all times.
- Assist the Assistant Customer Service Team Leader - Office in the supervision of the Guest Service area.
- Assist the Assistant Customer Service Team Leader - Office with daily cash and sales activities.
- Train and coach Guest Service teammates to ensure an exceptional shopping experience.
- Accurately process all guest transactions including check cashing, bill payment, ATM transactions, Lottery, and Western Union.
- Ensure the Guest Service area and related items are properly secured while working and at the end of each shift.
- Communicate new policies or promotional programs to guests.
- Perform other related duties as assigned by management and adhere to all company policies and procedures.
Requirements
- Must be at least 18 years of age.
- Satisfactory Performance Evaluations.
Skills
- Strong communication skills.
- Exceptional customer service skills.
- Must be reliable.
- High level of integrity and professionalism.
- Basic Math skills.
- Basic Literacy.
- Basic Computer Skills.
Experience Level
- 6-12 months of related experience.
Salary/Compensations
- $16.00- $20.00
About the Company
- Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.
- Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.
Equal Opportunity
- Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.
