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About the Role

Lead the strategy, performance, and evolution of network services for the EMEA region, ensuring secure, resilient, and high-performing network delivery. This role combines operational excellence with strategic thinking to shape the future network roadmap and manage third-party partners.

Responsibilities

• Own and lead the end-to-end network service, ensuring availability, capacity, and performance targets are consistently achieved.
• Support definition of the network technology roadmap, balancing operational stability, innovation, and future business requirements.
• Deliver network services through 3rd party vendors, leveraging data and dashboards to understand service and vendor performance.
• Drive operational excellence through effective service management, including incident, problem, change, risk, and supplier management.
• Partner closely with IT Business Partners and stakeholders to ensure service delivery meets business expectations.
• Lead the successful transition of new network services and technologies into operational support.
• Establish and maintain standards, policies, and procedures aligned with industry best practice.
• Manage service risks and collaborate with governance teams to ensure appropriate visibility and mitigation plans.
• Develop strong FinOps disciplines, ensuring effective cost management and budget control across the network estate.
• Provide technical leadership and subject matter expertise to enable informed decision-making.
• Support major projects with resource planning and support from within the supplier landscape.
• Coordinate and manage third-party suppliers to ensure high-quality service delivery and value for money.
• Drive continuous improvement initiatives, leveraging operational data and service insights to enhance performance.

Requirements

• Significant experience leading enterprise network services within a large, complex organisation.
• A highly operational focus, with prior experience defining and monitoring day-to-day practices which proactively protect the service.
• Experience of major incident management within a business-critical service.
• Strong knowledge of network technologies, operations, and service management best practices.
• Experience managing network vendors, suppliers, and outsourced service providers within a 100% outsourced model.
• Demonstrated success in transforming outsourced network functions to deliver operational excellence across critical infrastructure services.
• Strong understanding of ITIL disciplines, including Incident, Problem, Change, and Service Management.
• Proven ability to influence senior stakeholders and communicate complex technical topics to non-technical audiences.
• A clear viewpoint on effective service reporting and governance with a proven ability to leverage that to deliver meaningful results.
• Strong commercial awareness, including budget management, cost control, and FinOps principles.
• Strong analytical and problem-solving skills, with the ability to make informed decisions in fast-paced environments.

Skills

• Network technologies
• Network operations
• Service management
• Incident management
• Problem management
• Change management
• Risk management
• Supplier management
• ITIL
• FinOps
• Stakeholder management
• Communication
• Analytical skills
• Problem-solving

Experience Level

• Experienced infrastructure or network leader