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About the Role

Manage a portfolio of key clients, guiding them in adopting and scaling our AI solution, Nexis+ AI, to derive significant business value. Act as a trusted advisor and AI adoption champion, owning the post-sale relationship, driving engagement, identifying expansion opportunities, and advocating for client needs.

Responsibilities

• Own and deepen relationships with strategic accounts, guiding AI solution adoption and scaling.
• Understand client business goals, KPIs, and how the AI solution accelerates their strategy.
• Lead tailored onboarding, adoption, and expansion efforts focused on sustained AI solution engagement.
• Serve as a cross-functional liaison with Sales, Product, Support, and Engineering to champion client priorities.
• Develop and execute success plans, QBRs, and health checks with AI adoption and value realization as key metrics.
• Identify upsell, cross-sell, and renewal opportunities in partnership with Sales.
• Proactively mitigate risk and resolve escalations to ensure high satisfaction and retention.
• Drive change management and enablement programs to build client confidence and fluency with the AI solution.
• Deliver insights, best practices, and industry trends to maximize client value from the AI solution.
• Track key metrics (AI feature adoption, product usage, NPS, churn, account health) and translate them into value stories.

Requirements

• 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally with AI, SaaS, or other emerging-technology products.
• Experience managing enterprise or strategic accounts, including driving adoption of new or evolving technology.
• Exceptional communication, presentation, and relationship-building skills, with experience engaging C-suite executives.
• Strong business acumen and a consultative approach to client interactions.
• Proven ability to work cross-functionally and influence without authority.
• Comfortable navigating ambiguity and tailoring approaches for different stakeholders in a fast-evolving AI landscape.
• Genuine curiosity about AI and a passion for helping clients understand, adopt, and unlock its value.
• Experience with CRM tools like Salesforce, Gainsight, Churnzero, or other relevant platforms.

Skills

• AI
• SaaS
• Customer Success
• Account Management
• Relationship Building
• Consultative Selling
• Cross-functional Collaboration
• Change Management
• CRM
• Salesforce
• Gainsight
• Churnzero

Location

• USA

Work Type

• Flexible hours
• Full-time

Experience Level

• 5+ years

Salary/Compensations

• U.S. National Base Pay Range: $78,800 - $131,300
• Illinois: $82,800 - $137,800
• Chicago, IL: $86,700 - $144,400
• Maryland: $82,800 - $137,800
• New York: $86,700 - $144,400
• New York City: $94,700 - $157,500
• Rochester, NY: $78,800 - $131,300
• Ohio: $74,900 - $124,700
• Eligible for annual incentive bonus

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
• Country specific benefits

About the Company

• LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
• As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Equal Opportunity

• We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
• Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
• Please read our Candidate Privacy Policy.
• We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
• USA Job Seekers: EEO Know Your Rights.