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About the Role

This role involves managing daily workforce flow, scheduling, and emergency service schedules. You will work with dispatchers on efficiency and adherence, participate in onboarding and training, and identify individual potential for development. You will also review performance with management, collaborate with the Parts Department, and build strong stakeholder and customer relationships.

Responsibilities

• Manage daily workforce flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
• Daily work with dispatchers on service efficiency, schedule adherence, and contracted service completion
• Participate in new Service Delivery Specialists (SDS) onboarding and implementing/executing a training plan
• Identifies the potential in an individual and aligns development activities to their abilities and talents
• Review SDS performance with the Area Operations Manager monthly to identify needed improvements
• Work with the Parts Department on parts issues, shipping, and delivery
• Actively builds strong relationships with key stakeholders in the customer's organization
• Proactively works to manage customer relationships to effectively solve issues and demonstrate value

Requirements

• Must be able to read and write in English
• Immigration sponsorship is not available for this role
• Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred
• Prior experience in monitoring/assessing the performance of yourself, other individuals, and organizations to make improvements or take corrective action
• Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team
• Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment

Skills

• People management
• Leadership
• Workforce development
• Customer relationship management
• Problem-solving
• Decision-making

Location

• Albany, NY
• Fishers, Indiana

Work Type

• Onsite
• Monday through Friday

Experience Level

• Two years of people management experience (with Associate degree)
• Equivalent to a Bachelor’s Degree (combination of Smart Care experience, people management or education experience)

Education Level

• Associate degree
• Bachelor’s Degree equivalent

Salary/Compensations

• $51K to $77K

Benefits

• Competitive salary and benefits
• Access to best-in-class resources and technology
• Field service support management team with advancement opportunities

About the Company

• Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Equal Opportunity

• Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.