Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Assistant General Manager is the senior business leader in the Cafe, supporting the General Manager in upholding brand standards and core values while meeting or exceeding Owners’ Objectives. This role is responsible for asset management of the entire facility and is expected to demonstrate an entrepreneurial approach to maximize the business’ full potential.

Responsibilities

• Demonstrate financial comprehension in achieving the Cafe’s key performance metrics.
• Collaborate with Sales to execute the Cafe Sales & Marketing plan and achieve entrée count growth.
• Mentor and coach junior management staff on financial goals.
• Communicate a clear operating direction based on business understanding, strengths, weaknesses, and opportunities.
• Support all departments in consistent execution of systems and processes to deliver products and services to brand standards.
• Support the GM in building a highly functional team with a shared vision and values.
• Champion change and ensure successful implementation of local and company initiatives.
• Foster an environment of customer advocacy where team members prioritize the guest.
• Execute standards for guest satisfaction that meet or exceed brand standards.
• Be responsive and hospitable to guest feedback from all sources.
• Support Cafe staffing objectives by attracting and retaining talented individuals and placing them in positions that leverage their skills.
• Define goals and expectations for management and hourly team members, holding them accountable for performance.
• Support staff development and advancement along career paths.
• Serve as a Learning Coach, developing and executing learning programs to drive continuous improvement and retention.

Requirements

• Proven experience in the hospitality industry, including restaurant front-line operations.
• Successful completion of pre-employment process, including two satisfactory reference checks.

Skills

• Strong leadership and interpersonal skills.
• Consultative skills and ability to work cross-functionally.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Potential and aspiration to serve as a Hard Rock General Manager.

Education Level

• Bachelor’s Degree in HRM/Business or Culinary preferred.

Benefits

• Comprehensive benefits package to help team members stay healthy, plan for their future, and maintain a healthy work-life balance.
• Benefits may vary with employment status.

About the Company

• Hard Rock International is an equal opportunity employer.
• We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
• Hard Rock welcomes and encourages applications from people with disabilities.
• Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Equal Opportunity

• Hard Rock International is an equal opportunity employer.
• We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
• Hard Rock welcomes and encourages applications from people with disabilities.
• Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.