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About the Role

The Operations Manager is responsible for departmental P&L expense lines, supporting cafe senior leadership in upholding brand standards, and meeting business objectives.

Responsibilities

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Serve as a mentor and coach to develop hourly staff members.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Successfully run a department and/or cost center.
• Partner across all departments to support consistent execution of systems and processes.
• Support senior management in building a highly functional hourly team.
• Execute established brand standards within the Rock Shop and identify opportunities to grow retail sales.
• Foster an environment of customer service where team members put the guest first.
• Execute established standards for overall guest satisfaction.
• Remain an objective observer of service standards to ensure guest expectations are upheld.
• Engage with guests regarding music.
• Support senior management in attracting and retaining talented people.
• Clearly define goals and expectations for team members and hold them accountable.
• Support staff development and advancement.
• Serve as a Learning Coach developing and executing learning and developmental programs.

Requirements

• Proven experience within an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant.

Skills

• Ability to learn and bring "out of the box" ideas to their team.
• Genuine enthusiasm and aptitude for serving people.
• Excellent verbal and written communication skills.
• High level of business acumen and common sense.
• Demonstrates strong problem-solving skills.
• Strong communication and listening skills.
• Excellent speaking, reading and writing skills.
• Ability to comprehend and use technical or professional language.
• Ability to effectively pitch and present information.
• Multiple language abilities a plus.
• Fluency in English required.

Benefits

• Comprehensive benefits package
• Health and well-being support
• Future planning support
• Work-life balance support

About the Company

• Our team members are the key to our company’s success.
• We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.