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About the Role

Schedules new and continuing chemotherapy and non-chemotherapy infusions, treatments, and injections for infusion therapy patients. This role obtains proper pre-certification and authorization documentation by gathering patient and procedure information for the registration and billing processes, ensuring a seamless patient care experience.

Responsibilities

• Schedules all cycles of chemotherapy infusions and related appointments in the electronic medical record (EMR) system in accordance with departmental procedures and protocols.
• Notifies appropriate team members of scheduling changes or cancellations.
• Manages a multi-line phone system with a high volume of incoming calls, handling calls and other methods of communication effectively and efficiently.
• Obtains current patient demographics, insurance, and referrals to ensure pre-authorization approvals and optimal reimbursement payments are acquired.
• Collaborates with other system departments for joint scheduling and to coordinate appointment times.
• Confirms the accuracy and completion of the provider’s orders in relation to the appointment type and length for compliance standards and medical necessity.
• Communicates discrepancies in provider orders as needed.
• Reviews work queues to assess clinical urgency of treatments, verifying the accuracy of treatment orders, and ensuring follow-up appointments are accurately scheduled.
• Facilitates effective communication and coordination with patients, caregivers, healthcare professionals, pre-authorization, and financial aid team members to adjust scheduling needs based on individual treatment or therapy plans.

Requirements

• Minimum 1 year of scheduling experience in a healthcare environment.
• Experience within an oncology setting is preferred.
• Ability to maintain professional and courteous composure during highly stressful and fast-paced situations.

Skills

• Advanced knowledge of the varying chemotherapy and non-chemotherapy treatment plans.
• Working knowledge of insurance plans and medical terminology.
• Good computer and telephone support skills.
• Ability to answer a multi-line phone system.
• Excellent oral and written communication skills.
• Outstanding customer service skills with the ability to resolve issues calmly and professionally.
• Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities.

Location

• Tulsa, Oklahoma 74136

Work Type

• ECB status
• Outpatient

Experience Level

• Minimum 1 year

Education Level

• High School diploma or GED

Benefits

• Limited benefit offerings

Equal Opportunity

• EOE Protected Veterans/Disability