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About the Role

This role offers a genuine opportunity to join EIP's Tech & AI team during a period of significant change. The IT function has been integrated into a new Tech & AI function, with a focus on delivering secure, responsible, and people-centric AI across the firm. The position is ideal for individuals passionate about Artificial Intelligence and helping users maximize their benefit from technology. You will champion new tools, particularly Microsoft Copilot and agentic solutions, support adoption initiatives, and contribute to the firm's AI strategy, while remaining hands-on with troubleshooting and user support. Reporting to the Tech & AI Adoption Manager, you will provide operational leadership for the front-line support function, acting as a liaison between strategy and delivery, and deputizing for the manager when necessary.

Responsibilities

Help run the day-to-day Tech & AI Support Desk and act as the escalation point for more complex technical issues
Champion AI, automation and emerging technologies across the firm, and support the rollout of Microsoft Copilot and agentic solutions
Help colleagues apply AI tools confidently, responsibly and effectively in their everyday work
Spot opportunities where AI and automation can improve efficiency, service and user experience
Support pilots, testing and the rollout of new technology
Create clear, practical user guides, knowledge articles and learning materials
Coach and support colleagues, and help develop new members of the team

Requirements

Experience in an IT support, service desk or technology support environment, including guiding, mentoring or supervising colleagues
A real interest in AI, automation and how these tools are reshaping professional services
Strong Microsoft 365 knowledge, ideally including Microsoft Copilot or comparable AI-powered tools
The ability to explain technical and AI concepts in a simple, practical and engaging way
Confidence supporting users of all technical abilities
Strong communication, problem-solving and organisational skills
Experience of AI adoption, digital transformation or technology change projects (Desirable)
Experience creating training content and knowledge articles (Desirable)
Experience with Microsoft Copilot Studio / Power Platform (Desirable)
Experience in a professional services or legal environment (Desirable)
Certifications such as CompTIA or ITIL (Desirable)

Skills

AI
Automation
Emerging technologies
Microsoft Copilot
Agentic solutions
Microsoft 365
Technical support
User support
Troubleshooting
Communication
Problem-solving
Organisational skills
Microsoft Copilot Studio
Power Platform

Location

London
Hybrid
Bath
UK
European offices

Work Type

Hybrid (3 days office, 2 days home)
Permanent
Full-Time

Experience Level

Supervisor
Guiding colleagues
Mentoring colleagues
Supervising colleagues

Education Level

CompTIA certification (Desirable)
ITIL certification (Desirable)

Benefits

Work that grows with you
Modern, fast-paced environment
Autonomy to manage workload
Deliver real results
Hybrid pattern (3 days in office, 2 from home)
Sensible full-time hours
Supportive, collaborative culture
Knowledge-sharing
Development opportunities
Service-focused team
Inclusive place to work

About the Company

EIP is an award-winning patent firm known for high-value, technically complex work, with around 180 people across London, Bath, Leeds, Cardiff, Stockholm, Düsseldorf and Denver.
As a Frontier Firm, EIP is genuinely investing in secure, responsible, people-centric AI.

Equal Opportunity

EIP values diversity and welcomes applications from all suitably qualified people, regardless of background.