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About the Role

This is a Citywide Exam posting for the Protective Services Worker position within the Human Services Agency. The role involves professional investigation, case management, and casework services focused on the safety and well-being of children, youth, and families. Successful candidates will be placed on an eligible list for future hiring by city departments.

Responsibilities

• Partners with families, communities, and service providers to build a supportive team that addresses the safety, health, and well-being needs of the child, youth, and family.
• Explores safety, well-being, family relationships and natural supports through interviewing, field visits, and gathering collateral information in a timely manner.
• Conduces comprehensive assessments of safety, risk and protective capacity utilizing designated assessment tools.
• Takes appropriate action to ensure child safety, including promoting family strengths, mitigating safety threats and/or removal of children from the home.
• Maintains case information on applicable computerized case management system(s).
• Collaborates with families and stakeholders to develop behavioral case plans that addresses the family's needs and complies with relevant laws, rules and regulations, based on the assessment.
• Helps connect families to a broad array of services and supports and empowers them to utilize strengths to implement the provisions of a case plan.
• Counsels and educates youth, families, care providers and community partners on the Child Welfare process, legal requirements, and departmental policies and procedures by communicating verbally and in writing to provide necessary and appropriate information to families.
• Builds community partnerships through relationship building and educating community organizations about Family and Children’s Services.
• Stays abreast of latest polices, initiatives, and best practices by attending trainings, reading literature reviews, accessing various online child welfare resources, and participating in work groups and site teams to contribute to the development of policies.
• Ensures all assigned cases meet compliance standards and schedules work accordingly.
• Testifies in Court, adheres to Court protocol, and complies with legal requirements.
• Ensures the well-being of children placed in homes by identifying homes to meet children’s needs and closely monitors their placement.
• Assists out of home care providers to ensure children attend mandatory parental visits and medical and dental appointments to comply with mandatory County and State procedures, rules, and regulations.
• Prepares written correspondence, electronic records, and court reports by maintaining well documented records in a clear and timely manner, according to Agency procedures.

Requirements

• Possession of a Master’s Degree in Social Work from a school accredited by the Council on Social Work education (CSWE); OR Possession of a Master’s Degree from a two-year (2) counseling program from an accredited college or university.
• Satisfactory completion of two (2) semesters of graduate field placement, which involved the provision of direct services to families or children in one of the following or closely related areas: child welfare, family counseling, juvenile probation, pediatric social work, adolescent alcohol and drug counseling or school social work; OR Six (6) months post baccalaureate professional work experience which involved the provision of direct services to families or children in one of the areas previously described.
• Possession of a valid California class C driver’s license and clear Motor Vehicle Record (MVR).
• Applicants must meet the minimum qualification requirement by the final filing date.
• Some positions may require bilingual proficiency.
• Incumbents must drive, usually outside the City of San Francisco.
• Incumbents must get in and out of vehicles, climb flights of stairs to complete home visits.
• Incumbents must lift objects weighing up to 40 pounds.
• Incumbents will be required to work after standard work hours to respond to emergency response shifts which can occur on nights and weekends including After Hours shifts.
• A current copy of the driver license and a current Motor Vehicle Record (MVR) must be submitted prior to appointment.
• Applicants must possess a good driving record.
• Verification of Education and Experience may be required.
• Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification.

Skills

• Ability and skill to assess, diagnose and apply intervention techniques to child, family and adult related problems.
• Knowledge of social work methods and practices.
• Theories of human behavior and group dynamics.
• Interviewing, investigative and intervention techniques.
• Child development, the aging process, parenting skills, adolescence, substance abuse, familial violence.
• Causes and treatment of child abuse, family dynamics, death and dying.
• Crisis intervention.
• Mental health/illness.
• Needs and problems of children, families and adults from diverse socio-economic and cultural backgrounds.
• Community resources and community organizations.
• Policies and procedures relating to the provision of social services.
• Investigative techniques, reporting requirements, and court procedures related to social services.
• Laws, rules and regulations governing the operation of public social services agencies.
• Therapeutic modalities and pharmacology.

Location

• City and County of San Francisco

Work Type

• Permanent Civil Service
• Continuous

Experience Level

• 6 months post baccalaureate professional work experience

Education Level

• Master’s Degree in Social Work
• Master’s Degree in counseling

Salary/Compensations

• $115,362 - $147, 212 Yearly

Benefits

• Employee Benefits Overview

About the Company

• San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change.
• At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.
• We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.
• From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.
• As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve.
• We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

Equal Opportunity

• All of your information will be kept confidential according to Equal Employment Opportunity (EEO) guidelines.
• The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
• Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.