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About the Role

The Workforce Optimization Specialist is a new role at UHN, supporting the development and implementation of a standard, organization-wide scheduling methodology and optimization. This position is key to integrating optimal scheduling practices, creating standard methodologies and tools, and optimizing workforce management. The role involves consulting with managers on rotation management, ensuring adequate staffing in a safe and cost-efficient manner, and acting as a scheduling business partner to assess and make decisions collaboratively with leadership teams.

Responsibilities

Proactively supports unit managers and scheduling staff to establish and maintain effective staffing models for service delivery.
Ensures optimal use of relief staff and offers approaches to the full-time, part-time, and casual mix.
Analyzes rotations for compliance with collective agreements and best practices.
Understands business requirements of various units to support schedule creation and advanced analytics.
Prioritizes and manages multiple consultations concurrently.
Develops solutions based on unique and complex unit requirements, leveraging in-depth knowledge of collective agreements, staffing policies, and service delivery models.
Analyzes current rotations, captures rotation requirements, and works with leaders and scheduling staff to review, plan, and build optimized rotation plans.
Builds rotations considering budget constraints, coverage needs, and collective agreement rules and staffing policies.
Maintains knowledge of scheduling rule changes, best practices, and technological changes.
Provides consultation and support to managers and scheduling staff in rotation management techniques to optimize resource utilization.
Supports with scheduling analytics and reporting for their portfolio.
Conducts quantitative analysis to support decision-making, identifying opportunities and creating practical recommendations for operational leadership.
Uses scheduling data to support managers in addressing staffing model and unit/department-level workforce planning challenges, including overtime, sick leave, and leave management planning.
Performs analysis and reporting on strategic and ad hoc metrics to support decision-making across UHN.
Responsible for the training and ongoing education of schedulers and super users.
Facilitates change, advises on best practice, and liaises with various stakeholders to achieve optimal results.

Requirements

Minimum 3 years scheduling experience in a unionized acute care setting.
Demonstrated proficiency of analytical skills and knowledge of analytical software (e.g., Microsoft Excel, Power Query, Power BI, etc.).
Experience building and optimizing schedules and master rotations.
Advanced knowledge of clinical models of care, hospital operations, and health care service delivery models.
Advanced knowledge of Collective Agreements.
Knowledge of UKG or other electronic scheduling systems.
Experience with utilizing Microsoft 365 (SharePoint, Forms, Power Apps).
Experience developing financial business models to support recommendations.
Experience in facilitating workshops, seminars, and training sessions for adult learners.
Self-directed, demonstrated ability to work collaboratively with others.
Excellent interpersonal and communication skills both verbal and written.
Proven decision-making, negotiating, conflict resolution, and problem-solving skills.
Demonstrated ability to manage conflicting priorities and confidential data.
Advanced, demonstrated analytical and problem-solving ability.
Ability to articulate difficult, complex concepts to parties with limited knowledge of those concepts.
Experience working with and influencing others and multiple management levels.
Must demonstrate a strong commitment to customer service.
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
All applications must be submitted before the posting close date.
Please ensure you check your email regularly.
A Criminal Record Check may be required of the successful candidate.
Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

Skills

Workforce management
Scheduling practices
Business acumen
Analytical skills
Rotation requirements development
Sustainable solutions development
Stakeholder engagement
Collective agreements understanding
Health care service delivery models understanding
Budget constraint management
Coverage needs assessment
Organizational guidelines adherence
Managing multiple consultations
Task prioritization
Continuous improvement
Change facilitation
Best practice advising
Workshop facilitation
Requirement gathering
Optimal rotation strategy presentation
Workforce Management System implementation and management
Microsoft Excel
Power Query
Power BI
Microsoft 365
SharePoint
Forms
Power Apps
Financial business modeling
Training session facilitation
Interpersonal skills
Communication skills (verbal and written)
Decision making
Negotiating
Conflict resolution
Problem-solving
Managing conflicting priorities
Managing confidential data
Customer service

Location

Princess Margaret Cancer Centre

Work Type

Permanent Full-Time

Experience Level

Minimum 3 years scheduling experience

Education Level

Bachelor's degree in Human Resources, Science, Nursing, Business Administration, Engineering, Computer Science, Mathematics, Information Technology, or field related to the main job duties listed.

Salary/Compensations

$78,954 to $118,424 annually

Benefits

Competitive offer packages
Government organization
Member of the Healthcare of Ontario Pension Plan (HOOPP)
Close access to Transit
UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

About the Company

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital.
With 10 sites and more than 44,000 TeamUHN members.
UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
UHN is a research hospital affiliated with the University of Toronto.
UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Equal Opportunity

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
Requests for accommodation can be made at any stage of the recruitment process.
Applicants need to make their requirements known.