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About the Role

Clinic operations is the foundation on which exceptional veterinary care is built and delivered. As we deepen our footprint across British Columbia, we are looking for a Clinic Operations Lead to own the performance, the culture, and the people across our Lower Mainland clinics. This is a role for someone who leads through people, earns trust in the field, and drives results with the kind of presence that makes a real difference.

Responsibilities

Own the performance of Juno’s Lower Mainland clinics — driving results across financial targets, labor management, member experience, and team Job Love metrics
Identify operational gaps across clinics — in people, process, and technology — and build, coach and/or advocate for solutions that create lasting change
Manage the P&L across your clinic fleet and partner with Practice Managers to ensure accountability, efficiency, and sustainable growth
Report clinic performance to the Clinic Support Centre and proactively surface opportunities and risks ahead of the curve
Support the new clinic opening process across your region, from recruitment through to being fully operational
Lead, coach, and develop the Practice Managers across Vancouver and the Lower Mainland — building a team of A Players who drive Job Love alongside results in the teams they lead
Establish a culture of high performance across your clinics, where excellence is expected and people are genuinely supported to achieve it
Be relentless about Job Love in the clinic — understand what your teams need to thrive and build solutions that are sustainable and scalable
Meet regularly with your team to drive performance, build alignment, and identify opportunities across all functions of the clinics
Coach and motivate your Practice Managers to grow as leaders, not just to execute on today’s priorities
Work closely with the National Medical Director to ensure alignment and cohesion between medicine and operations across all clinics in your region
Partner with Talent Acquisition to identify and act on recruitment opportunities across your clinics, and manage labor planning across the fleet
Work with key functions within the Clinic Support Centre — Member Experience, Virtual Care, People Operations — to bubble up opportunities and define scalable solutions
Contribute to building the playbook for clinic operations across Canada, bringing learnings from BC that help the whole network grow stronger
Contribute to building the Juno community across all clinics and regions

Requirements

5–10+ years of progressive experience leading leaders in a multi-unit healthcare or veterinary environment — you have managed Practice Managers or equivalent, not just individual contributors
A deep understanding of what it means to own a P&L, including financial targets, labor management, and overall operational efficiency across multiple units
Proven ability to build trusted relationships quickly with clinic teams, medical professionals, and cross-functional stakeholders at all levels of an organization
Strong business acumen and the ability to move between the detail of a clinic-level problem and the strategic view of what it means for the region
Comfort working in a high-growth, early-stage environment where things move quickly and the playbook is still being written
Genuine curiosity about or experience in veterinary medicine or a regulated clinical care environment
A willingness to spend real, regular time in clinics across the Lower Mainland — this is a field-first role

Skills

P&L management
Labor planning
Operational rhythms
Coaching
Leadership
Business acumen
Relationship building

Location

Vancouver, BC
In-clinic (Lower Mainland travel required)

Work Type

In-clinic
Field-based

Experience Level

5-10+ years leading leaders in multi-unit healthcare or veterinary environments

Benefits

Full benefits package
Access to mental health support
Continuing education
Free Calm Premium membership
Great PTO
Discounted Juno Vet services for your pets
Compassionate environment where well-being matters

About the Company

At Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive.
Our ultimate vision is to establish a stellar standard for the veterinary industry — the Juno standard of care.
We are seeking to challenge a traditional industry by establishing this standard across Canada, not just for our Members and their pets, but also for our team of veterinary professionals, who are at the heart of everything we do.
We are just getting started, and we cannot wait to meet you.
We are assembling a team of innovative thinkers across consumer-tech and veterinary medicine to build a new experience for consumers and providers.
We are looking for someone who shares our vision and wants to be a major part of shaping the future with Juno.
We are looking for someone who loves the idea of building something meaningful, contributing to the Mission, and being part of a growing company committed to making a positive impact on veterinary medicine in Canada.

Equal Opportunity

Juno Veterinary is committed to providing an equal employment opportunity for all candidates and employees.
Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a positive and successful career.
This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment by contacting our People Operations team.
If you have feedback on how to make our recruiting process more equitable or accessible, please let us know.