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About the Role

The End-User Computing Senior Engineer is responsible for the architecture, design, implementation, support, and continuous improvement of the Bank's End-User Computing (EUC) environment. This role serves as a senior technical resource for enterprise desktop technologies, virtual desktop infrastructure, endpoint management, and mobile device management, ensuring secure, reliable, and scalable solutions.

Responsibilities

• Monitor and maintain the health, performance, and availability of servers and infrastructure supporting enterprise EUC services.
• Perform advanced troubleshooting, root cause analysis, and preventative maintenance for desktop, endpoint, and virtual desktop technologies.
• Provide third-tier technical support and technical leadership for Customer Support and other EUC team members.
• Design and implement solutions that strengthen system reliability, scalability, and operational efficiency.
• Enhance system security through endpoint hardening, vulnerability remediation, configuration management, and security-focused engineering practices.
• Develop, maintain, and improve technical documentation, standards, architecture diagrams, and operational procedures.
• Diagnose complex infrastructure issues and design effective technical solutions.
• Design, build, and maintain advanced automation solutions to reduce manual effort.
• Participate in the planning, architecture, design, implementation, and lifecycle management of EUC technologies.
• Research emerging technologies, industry trends, and vendor solutions to support innovation and roadmap development.
• Evaluate, test, and recommend new products, tools, and processes.
• Track work requests, incidents, and projects through IT service management processes.
• Communicate infrastructure updates, maintenance, and project status to stakeholders.
• Collaborate with Information Security, Infrastructure Services, and application teams on strategic initiatives and compliance.
• Provide technical mentoring, knowledge sharing, and guidance to IT staff.

Requirements

• Associate's degree, technical school certification, or equivalent technical experience.
• Professional certifications in Microsoft, Omnissa, VMware, or related technologies.
• Four to seven years of experience as a Systems Administrator, Systems Engineer, End-User Computing Engineer, or similar role.
• Alternatively, one applicable certification plus three additional years of relevant experience.
• Experience administering enterprise Windows environments, desktop infrastructure, and endpoint management platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience supporting enterprise endpoint technologies, desktop operating systems, mobile devices, and end-user productivity platforms.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities with accuracy and accountability.
• Demonstrated ability to work independently and collaborate with cross-functional teams.
• Demonstrated technical leadership, mentoring, and influence skills.
• Commitment to operational excellence and continuous improvement.

Skills

• Enterprise Windows administration
• Virtual Desktop Infrastructure (VDI)
• Endpoint management
• Mobile Device Management (MDM)
• PowerShell scripting
• Automation development
• CI/CD pipelines
• Infrastructure as Code (IaC)
• Disaster recovery planning
• Windows security and hardening
• Vulnerability management
• Windows 11 support
• Microsoft 365
• Windows Autopilot
• Microsoft Azure
• Azure Virtual Desktop
• Digital Employee Experience (DEX) monitoring
• ControlUp
• Microsoft Teams Rooms
• Cisco Webex

Location

• Austin, Texas

Work Type

• Hybrid

Experience Level

• Senior

Education Level

• Associate's degree or equivalent
• Bachelor's degree preferred

Benefits

• Medical insurance
• Prescription drug coverage
• Dental insurance
• Vision care
• Flexible spending accounts
• 401(k) plan with employer match and contribution
• Long-term disability insurance
• Life insurance
• Vacation leave
• Sick leave
• Paid holidays
• Fertility benefit
• Parental leave
• Volunteer time off
• Professional development opportunities
• Tuition reimbursement
• Physical fitness incentive plan
• Employer matching gifts program

About the Company

• Farm Credit Bank of Texas is a $42.2 billion wholesale bank financing agriculture and rural America for over 100 years.
• Headquartered in Austin, Texas, the bank provides funding and services to rural lending associations in five states and is active in national capital markets.

Equal Opportunity

• A/EOE/M/F/D/V