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About the Role

We are seeking a senior, highly technical Applications & Integrations Lead to own the architecture, governance, strategic roadmap, and support of our GTM, CX and platform technology ecosystem. This role involves merging team leadership with hands-on expertise in Salesforce, application management, and integrations to ensure system stability, security, compliance, and audit readiness.

Responsibilities

• Establish and execute the governance framework and Application Lifecycle for the Salesforce ecosystem and GTM/CX applications, maintaining compliance with SOX and ITGC standards and optimal operational health.
• Own the project lifecycle for all net-new integrations, designing, developing, and deploying system integrations using consistent, scalable patterns.
• Serve as a key stakeholder for sign-off on proposed data models and data flows, ensuring alignment with DAGE, Salesforce Architecture and Delivery.
• Own administration of the Tray.io iPaaS platform and lead delivery of scalable automations across the ecosystem.
• Proactively lead stakeholder engagement by translating requirements from GTM, CX, Marketing, Finance, Legal, and other teams into strategic, scalable, and well-documented solutions.
• Maintain documentation for system architecture, processes, and procedures, and lead change management for integrations and applications.
• Collaborate with the team's Support Specialists to provide hands-on escalation management across the Salesforce environment and related GTM/CX applications, ensuring prompt triage and resolution of user issues, system configuration adjustments, and break/fix requirements.

Requirements

• At least 5 years of application administration within mid-to-large scale environments (supporting over 500 users), focusing on the oversight of interconnected tool networks.
• Deep knowledge of connecting various platforms with Salesforce through common integration methods like Connected Apps, OAuth, and REST/SOAP APIs.
• Strong background in implementing change management, data governance frameworks, and ensuring compliance with audit expectations and SOX/ITGC guidelines.
• Practical experience configuring and using integration middleware such as Workato, Mulesoft, or Tray.io.
• Skilled at guiding complex technical projects with multi-directional, cross-functional dependencies and fluid priorities.
• Familiarity managing SaaS tools including Gong, Outreach, Marketo, Clari etc.
• Exceptional interpersonal skills with a strong capacity to clearly convey technical intricacies to non-technical business partners.
• Experience in establishing new business functions, operating procedures, or architectural infrastructure from the ground up without relying on existing processes or documentation.
• Proven capability to balance long-term enterprise engineering and platform governance alongside daily support requests.

Skills

• Salesforce
• Application Management
• Integrations
• Middleware
• Tray.io
• Workato
• Gong
• Outreach
• Marketo
• Clari
• Connected Apps
• OAuth
• REST APIs
• SOAP APIs

Location

• New York

Work Type

• Hybrid

Experience Level

• Senior
• 5+ years

Education Level

• Salesforce Platform App Builder certification
• Salesforce Advanced Administrator certification
• Salesforce Architect certification

Salary/Compensations

• CA$113,000 - CA$179,000/year (Ontario)
• On Target Earnings (OTE) CA$130,000 - CA$206,000/year (Ontario)

Benefits

• Competitive compensation
• Equity grants of restricted stock (RSUs)
• Retirement Plans
• Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Fertility benefits
• Equal paid parental leave
• Professional development
• Formal career pathing
• Learning platforms
• Yearly learning stipend
• Curated in-office employee experience
• Opportunities to give back to your community
• Annual company-wide Volunteer Week
• Donation matching
• Employee Resource Groups

About the Company

• Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
• Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
• Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
• From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
• The company has been consistently recognized as a Leader in marketing technology by industry analysts.
• Named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
• Named a 2026 Best Places to Work by Built In.
• Named a 2025 America’s Greenest Companies by Newsweek.
• Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
• Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
• Headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

• At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
• We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
• If you hesitate to apply for a role unless you meet 100% of the criteria, we encourage you to apply, as we’d love to meet you.