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About the Role

To contribute to the quality of life for estate residents by maintaining a safe, secure, clean, and well-maintained estate, assisting in preserving the estates assets. Caretakers will visit estates daily, acting as a focal point for information, queries, and complaints, resolving issues swiftly to resident satisfaction.

Responsibilities

• Maintain a safe and secure estate.
• Ensure the estate is clean and well-maintained.
• Preserve the estates assets.
• Visit estates daily to ensure on-site presence.
• Act as a focal point for information, queries, and complaints.
• Report or resolve issues swiftly to resident satisfaction.
• Undertake practical cleaning duties.
• Plan and organize own workload, prioritizing across a range of tasks and schedules.
• Meet specific targets.
• Effectively report problems and incidents to appropriate persons or organizations.

Requirements

• Good communication skills.
• Ability to consider the differing needs of others and adapt accordingly.
• Ability to use appropriate methods of communication.
• Develop and maintain constructive relationships with tenants.
• Openness to new ideas.
• Ability to take account of other people’s points of view and ideas.
• Act as a role model and set a personal example of good equalities practice.
• Ability to comply with relevant Health & Safety law and practices.
• Ability to work under own initiative.
• Ability to meet specific targets.
• Effective written and verbal communication skills.
• Knowledge of IT and the use of apps.
• Physically able to lift/move/push bulky items.
• Ability to work in all weather conditions.
• Ability to be numerate and literate.
• Ability to carry out the duties specified in the job description.
• Full manual driving licence.
• Attach supporting statement explaining why and how criteria are met (max 2 A4 sides).
• Remove all personal information from uploaded documents for anonymised recruitment.

Skills

• Communication skills
• Adaptability
• Relationship building
• Teamwork
• IT proficiency
• App usage
• Planning and organization
• Problem-solving
• Numerate
• Literate

Location

• Havering

Work Type

• Permanent Contract
• Full-time
• Part-time

Salary/Compensations

• £31,611 - £33,987

About the Company

• With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit.
• By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.
• The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults.

Equal Opportunity

• We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees.
• If you are appointed to a job that involves working with children, young people and vulnerable adults, you may be subject to a Disclosure and Barring Service (DBS) check.