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About the Role
The Assistant Program Director (APD) provides leadership and oversight to ensure high-quality, compliant services supporting clients' housing stability and overall well-being. This role develops and supervises a trauma-informed, high-performing team while fostering professional growth, program improvement, and a culture of equity, inclusion, and engagement.
Responsibilities
- Provide clinical supervision and coaching to case management staff, supporting professional development and high-quality service delivery.
- Review and approve clinical documentation, conduct chart reviews, and monitor dashboards and reports to track outcomes.
- Support the Program Director in policy development, outcomes tracking, reporting, and overall program management, including coverage in their absence.
- Facilitate and co-facilitate clinical meetings, staff meetings, and community meetings.
- Provide clinical oversight in treatment planning, safety planning, and crisis intervention, including assessment of suicidal or homicidal risk.
- Ensure staff utilize a trauma-informed, harm reduction approach, particularly around substance use.
- Identify training needs and support staff engagement with residents through apartment visits, escorts, and community activities.
- Coordinate with property management, housing stability team, and service providers to support housing stability and independent living.
- Collaborate with Compliance and QA/QI teams on funder reporting, incident review, and internal audits.
- Develop and implement client-centered groups and programming.
- Participate in hiring, onboarding, supervision, and progressive discipline in collaboration with the Program Director and Human Resources.
- Prepare, review, and follow up on incident reports and required funder notifications.
- Complete reports and other duties as assigned.
- Perform other job-related duties as assigned.
Requirements
- MSW or MHC from an accredited institution required; licensure (LMSW or LMHC) required within one (1) year of employment.
- Minimum of one (1) year of supervisory experience in social services.
- Experience working with individuals experiencing mental illness, substance use, and/or chronic homelessness.
- Knowledge of OMH, DOHMH, and/or HASA contracts and funder requirements.
- Strong trauma-informed clinical skills, sound judgment, and ability to manage competing priorities.
- Experience with clinical documentation systems and data tracking tools.
- Strong written, verbal, and organizational skills.
- Demonstrated commitment to diversity, equity, inclusion, and justice.
- LMSW or LMHC.
- Experience working with property management partners in supportive housing.
- Experience facilitating clinical groups.
- Familiarity with evidence-based practices such as Motivational Interviewing.
- Bilingual proficiency.
Skills
- Trauma-informed clinical skills
- Clinical supervision
- Coaching
- Documentation review
- Outcome tracking
- Reporting
- Policy development
- Crisis intervention
- Harm reduction approach
- Client-centered group development
- Hiring
- Onboarding
- Supervision
- Progressive discipline
- Incident reporting
- Data tracking
- Written communication
- Verbal communication
- Organizational skills
- Diversity, equity, inclusion, and justice
- Motivational Interviewing
Location
- Audubon Hall, Washington Heights, Manhattan
Work Type
- Full-time
- On-call responsibilities
Experience Level
- Minimum of one (1) year of supervisory experience
Education Level
- MSW or MHC from an accredited institution
- LMSW or LMHC
About the Company
- Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence.
- Lantern was recognized as a Top 2025 Workplace by City & State New York.
- Audubon Hall is a supportive housing residence located in the Washington Heights area.
- The program consists of 70 supportive housing units serving single adults transitioning out of homelessness.
- The residence supports individuals who may experience mental health challenges, substance use disorders, and/or chronic medical conditions.
- The program operates under a HASA-funded contract.
Equal Opportunity
- Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.
- Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners.
- By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.