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About the Role

This role is ideal for someone who is curious, organised and enjoys figuring out how things work. You’ll help support the systems, processes, content and operational tooling that enable Customer Operations to deliver a great experience for millions of ClearScore users. This is an excellent opportunity for someone at the beginning of their career, or someone looking to develop new skills in systems, operational improvement, project delivery, automation and operations.

Responsibilities

Support the creation and maintenance of operational processes, procedures and documentation.
Draft and update customer-facing and internal content, including Help Centre articles, macros and knowledge resources.
Assist with Customer Operations projects by documenting requirements, supporting implementation activities and helping coordinate changes.
Support testing and validation of process and system updates before they are released.
Investigate operational issues and help identify potential solutions and improvements.
Work closely with Customer Support teams and internal stakeholders to ensure content, processes and ways of working remain accurate and up to date.
Learn how Customer Operations systems, workflows and tooling work together to support our users.
Contribute ideas and recommendations that improve efficiency, consistency and customer experience.

Requirements

Experience creating documentation, procedures or knowledge articles is a plus.
Exposure to CRM, support or workflow management tools (e.g. Zendesk, Salesforce, Freshdesk or similar) is advantageous but not required.
Experience working in Customer Operations, Customer Support or a similar operational environment is beneficial but not essential.

Skills

Strong written communication skills and attention to detail.
A curious mindset and willingness to learn new tools, systems and ways of working.
Strong organisation skills and the ability to manage multiple priorities.
Comfortable working in a fast-paced environment where priorities can change.
An interest in technology, systems, automation or operational improvement.
Strong problem-solving skills and a willingness to investigate issues.
A proactive attitude and willingness to take ownership of your work.

Location

Hybrid

Work Type

Hybrid

Experience Level

Entry Level

Benefits

25 paid holidays and a “duvet day” on your birthday
Hybrid Work Environment
Private health and dental cover - including mental health support through Bupa
GP office visits
Life assurance scheme
Up to 6% matched pension
Regular Lunch and Learns with guest speakers
Dog-friendly office
Daily breakfast and free snacks
Access to discounts via Cobens Extras
Free sports and social clubs
Continued investment into learning and development
Leadership-led training
In-house psychotherapist
Financial coach to help you plan and achieve your goals
No clock-watching culture
Generous maternity and paternity plans
Culture and inclusion representatives
Transparent pay structure and a career growth plan

About the Company

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.
Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.
Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

Equal Opportunity

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.
We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.