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About the Role
Support the Front Office Manager in managing Front Office Departments, overseeing day-to-day operations of the Front Desk, and ensuring exceptional guest service. Lead the front office team during shifts, maintain service excellence, and uphold brand standards with a hands-on, guest-focused approach.
Responsibilities
- Supervise front desk operations and ensure smooth and efficient service across all shifts.
- Deliver exceptional guest service, ensuring all interactions meet brand standards and exceed guest expectations.
- Ensure full compliance with health, safety, data protection, and hotel policies.
- Monitor room availability, occupancy levels, and support revenue optimisation strategies.
- Support the Front Office Manager in achieving financial objectives, including upselling targets and departmental performance.
- Drive guest satisfaction through personalised service, proactive problem resolution, and strong product knowledge.
- Oversee check-in and check-out procedures, ensuring accuracy and efficiency at all times.
- Ensure the front desk area is well-presented, organised, and fully prepared for service.
- Coach and support junior associates, encouraging skill development and fostering a positive and inclusive team culture aligned with company values.
- Maintain accurate cash handling, billing processes, and shift reporting in line with financial procedures.
- Lead by example, demonstrating professionalism, strong guest engagement, and brand representation at all times.
Requirements
- Previous experience in a premium hotel environment
- Strong leadership and customer service skills
- Excellent communication and organisational abilities
Skills
- Guest service
- Leadership
- Communication
- Organisation
- Revenue optimisation
- Problem resolution
- Product knowledge
- Cash handling
- Billing processes
- Shift reporting
Salary/Compensations
- Competitive salary
Benefits
- 31 days holiday (including Bank Holidays), increasing with length of service
- Pension scheme participation
- Life Assurance coverage
- Annual performance review and salary progression
- Complimentary gym access
- Free meals while on duty
- Dry-cleaning services
- Complimentary enrolment in BenefitHub with access to retail discounts and offers
- Marriott Discount Card for hotel stays, upgrades, and dining across 130 countries
- Employee Assistance Programme
- Comprehensive training and development programmes
- Recognition awards and celebrations
About the Company
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
- As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
- JW believes our associates come first. Because if you’re happy, our guests will be happy.
- JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott.
- Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
- JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
- Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Equal Opportunity
- Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.