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About the Role

The Events & Groups Manager is responsible for handling incoming inquiries, from conversion through to transition to the operations team for event execution and then back to sales. This role provides excellent customer service during every element of the event or group inquiry process, including initial inquiry, rate negotiation, contracting, and pre-event, during-event, and post-event planning. The role aims to maximize revenue through upselling, conversion, and driving repeat business, while adhering to sales and event brand standards.

Responsibilities

Ownership for the management and conversion of assigned enquiries
Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution
Expertise in menu planning, food presentation, meeting room set ups, audio-visual and banquet service standards
Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts according to the Meetings Imagined.com purposes
Correct use of systems process to ensure booking integrity, consistency & accuracy
Sells to a pre-determined event and group strategy
Works within brand standards & systems processes
Generate incremental revenue and deliver excellent guest service
Effectively manages bedrooms blocks and meeting space inventory for assigned groups
Conducts compelling show rounds to win the business
Execution of Meetings Imagined.com, MSA
Proactively resolicits previous customers and event bookers for future opportunities

Requirements

Dynamic with good attention to detail
Strong selling, negotiation & organizational skills
Good communication skills required to coordinate with relevant hotel departments as well as the customer

Skills

Selling
Negotiation
Organizational skills
Communication skills
Menu planning
Food presentation
Meeting room set ups
Audio-visual
Banquet service standards
F&B concepts
System processes
Guest service

Location

Central London Cluster

Work Type

Full-time

Experience Level

Manager

Benefits

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent
Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates
World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family
Work alongside some amazing talent- award winning, experienced hospitality professionals
Discounted room nights, meals, and spa access
Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance
Access to major high street discounts

About the Company

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.