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About the Role

Gibson Dunn, a leading global law firm, seeks a Senior Billing Manager to join its Billing Team in Los Angeles, Century City, Orange County, San Francisco, or Palo Alto. This role is integral to providing exemplary client service and ensuring adherence to firm and client policies, requiring independent judgment, diplomacy, and initiative in handling confidential matters.

Responsibilities

• Manage, train, motivate, and lead a team of direct reports, contributing to their development and advancement by setting performance goals.
• Meet regularly with Billing Managers and Supervisors to identify problematic inventory, address roadblocks, and provide recommendations for issue resolution.
• Coordinate with the Billing Management Team to identify required competencies, address deficiencies, and administer training.
• Expertly manage WIP, A/R, and on-account inventories for assigned partners, ensuring accuracy and updates.
• Liaise with various teams (Billing, eBilling, Accounting, Finance, Pricing) to coordinate corrective actions for billing issues.
• Perform ad hoc analyses of client accounts regarding billing histories, matter performance, and invoice adjustments, presenting findings to meet high client service standards.
• Manage complex Alternative Fee Arrangements (AFAs), including tracking and client reporting.
• Collaborate with Billing Supervisors and Managers to support current billing processes, schedules, and workloads, completing special projects as needed.
• Drive process improvement and technology adoption initiatives, including evaluating and implementing billing automation tools and AI-assisted invoice review.

Requirements

• Demonstrated ability to lead, develop, and retain high-performing billing teams across multiple offices or time zones.
• Ability to exercise independent judgment and tact in resolving problems and handling confidential matters.
• Strong strategic thinking skills to translate billing data into actionable recommendations.
• Ability to manage competing requests and prioritize according to firm and client deadlines.
• Advanced proficiency in data analysis and financial reporting, including Excel and billing system reporting tools.
• Outstanding written and verbal communication skills.
• Excellent organizational skills.
• Exemplary customer service orientation.
• Highly motivated, team-oriented with an ownership mentality.
• Flexibility to work overtime and weekends as needed.

Skills

• Data analysis
• Financial reporting
• Excel
• Billing system reporting tools
• Written communication
• Verbal communication
• Organizational skills
• Customer service
• Teamwork
• Process improvement
• Change management
• Billing system implementations
• MS Office Suite

Location

• Los Angeles
• Century City
• Orange County
• San Francisco
• Palo Alto

Work Type

• Full-time

Experience Level

• Minimum of ten years of legal billing experience
• Minimum of five years in a management or senior leadership role

Education Level

• College degree is preferred, but not necessary.

Salary/Compensations

• $250-300k

Benefits

• Health care
• Retirement benefits
• Paid days off, including sick time, and vacation time
• Parental leave
• Basic life insurance
• Flexible Spending Accounts
• Discretionary, performance-based bonuses

About the Company

• Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes.
• Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.
• The firm’s work is distinguished by a unique combination of precision and vision.

Equal Opportunity

• Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.
• Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities.
• We strive to ensure an inclusive and accessible hiring experience.
• The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.