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About the Role

The AWAY Spa at W London is seeking a Spa Leader passionate about creating unforgettable guest experiences, leading a dynamic team, and embodying the W attitude. This role involves overseeing spa operations, ensuring high standards, and driving innovation in wellness and guest satisfaction.

Responsibilities

• Lead the spa team with confidence, charisma, and a touch of sparkle.
• Own the guest journey from warm welcomes to wow moments.
• Maintain smooth operations, high standards, and electric energy.
• Collaborate across departments to elevate the spa’s presence and performance.
• Champion innovation, wellness trends, and bold new ideas.
• Inspire the team to shine, grow, and deliver standout service.

Requirements

• Fearless, fun, and full of finesse leadership.
• Passion for wellness, hospitality, and unforgettable experiences.
• Sharp eye for detail and a flair for creating magic.
• Prior managerial experience running a Spa and Gym facility of a similar size.
• Experience managing spa operations and leading dynamic teams.
• Love for bold design, modern/holistic treatments, and guest satisfaction.
• Audacious personality that challenges the status quo and sets trends.
• Must have the right to work and live in the UK.

Skills

• Leadership
• Guest Experience Management
• Spa Operations Management
• Team Leadership
• Innovation
• Wellness Trends
• Interdepartmental Collaboration

Location

• Soho, London

Work Type

• Full-time

Experience Level

• Managerial experience
• Spa and Gym facility management experience

Salary/Compensations

• Service Charge paid each month
• 5-10% Bonus Scheme

Benefits

• Complimentary meals in the Green Room canteen
• Access to digital and classroom-based training resources
• Cross-exposure opportunities
• Apprenticeship opportunities
• 31 days of holiday including public holidays
• Enhanced holiday benefit based on length of service
• Complimentary uniform dry cleaning
• Company Pension Scheme
• Access to Emotional Wellbeing Resources & Associate Assistance Service
• Awards and Recognition Celebrations
• Access to BenefitHub for discounts
• Monthly Associate Focused & Fun Events
• Long Service Recognition events
• Global Marriott Hotel Discounts
• 20% Discount in all F&B outlets within Marriott Properties
• 30% discount in our Away Spa

About the Company

• W London is located in Soho, at the epicentre of the city’s cultural core, blending louder-than-life Soho with the glitzy West End.
• W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life, opening doors and minds.
• W Hotels are renowned for reinventing the norms of luxury around the globe.
• Whatever/Whenever is our culture and service philosophy.
• In joining W Hotels, you join a portfolio of brands with Marriott International.

Equal Opportunity

• W Hotels is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.