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About the Role

The Community Living Medication Services Manager leads people and processes supporting patients in Assisted Living Facilities, Medz2Home, and other pharmacy programs. This role ensures effective patient onboarding, tracking, dispensing, delivery, billing, and support within a high-volume pharmacy operation, partnering with various functional leaders to resolve service barriers and ensure coordinated patient service.

Responsibilities

Lead, coach, develop, and manage employees supporting pharmacy patient-service programs.
Oversee patient-service workflows from onboarding and intake through prescription processing, dispensing, delivery, billing coordination, reconciliation, and follow-up.
Establish tracking processes and controls to ensure patients, prescriptions, documentation requirements, and outstanding issues are actively monitored.
Oversee the onboarding and ongoing support of Assisted Living Facilities, Medz2Home patients, and other patient-service programs, sites, or external partners.
Provide primary operational oversight for Medz2Home services in New Jersey and support expansion into additional locations, markets, or service models.
Partner with pharmacy operations, billing, intake, customer service, delivery, and other departments to coordinate service and resolve workflow issues.
Serve as an escalation point for delayed prescriptions, missing information, billing concerns, delivery issues, facility requests, and other patient-service barriers.
Define roles, handoffs, service expectations, and escalation paths across teams supporting assigned patients and partners.
Monitor patient-service, workflow, dispensing, delivery, billing, and follow-up metrics to identify risks and improve performance.
Develop and maintain dashboards, reports, and tracking tools that provide visibility into patient status, outstanding issues, service levels, and operational outcomes.
Identify recurring process breakdowns and lead corrective actions in partnership with the appropriate functional leaders.
Develop scalable, standardized processes that can support new facilities, markets, partnerships, and patient-service models.
Maintain strong relationships with patients, caregivers, Assisted Living leaders, external partners, and internal departments.
Promote accurate, timely, compliant, and patient-centered service across all assigned operations.
Protect confidential patient, employee, and business information.
Travel to partner facilities or operating locations for onboarding, relationship management, operational reviews, and issue resolution as needed.
Perform other duties and projects as assigned.

Requirements

Bachelor’s degree, advanced technical training, or an equivalent combination of education and relevant experience.
Minimum of four years of progressively responsible experience in pharmacy services, long-term care, assisted living, home-delivery pharmacy, healthcare operations, patient services, or a related environment.
Experience managing employees and coordinating complex operational workflows, priorities, and service outcomes.
Demonstrated ability to organize and track multiple patients, facilities, orders, and follow-up requirements simultaneously.
Strong problem-solving, communication, relationship-management, leadership, and cross-functional collaboration skills.
Ability to identify workflow breakdowns, establish accountability, and drive issues through resolution.
Proficiency with Microsoft Office and business reporting, tracking, or workflow tools.
Ability to travel approximately 25% of the time or as operationally needed.
Experience supporting Assisted Living Facilities, home-delivery patients, or other individual patient-service programs within a pharmacy environment.
Experience with cycle-fill processes, prescription intake, medication dispensing, billing, reconciliation, delivery, or patient onboarding.
Experience using pharmacy management systems, electronic health records, automation systems, dashboards, or workflow-management tools.
Experience developing scalable processes, service controls, performance metrics, or operational reporting.
Degree in healthcare administration, business, operations, pharmacy services, or a related field.

Skills

Problem-solving
Communication
Relationship-management
Leadership
Cross-functional collaboration
Microsoft Office proficiency
Business reporting
Tracking tools
Workflow tools

Experience Level

Four years of progressively responsible experience in pharmacy services, long-term care, assisted living, home-delivery pharmacy, healthcare operations, patient services, or a related environment.

Education Level

Bachelor’s degree, advanced technical training, or an equivalent combination of education and relevant experience.
Degree in healthcare administration, business, operations, pharmacy services, or a related field.