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About the Role

Diesel is a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends. In recent years, Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. This is a worldwide organization present in more than 80 countries with 5,000 points of sale, including over 400 company-owned stores.

Responsibilities

• Act and think first of the client and their experience, with in-depth knowledge of client desires, needs, and expectations.
• Welcome and assist each client, providing an excellent in-store experience at all times.
• Be a master at storytelling and asking engaging questions.
• Create long-term authentic bonds with clients by making them feel the experience is truly about them.
• Deal effectively with customer complaints, liaising with the line manager when necessary.
• Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
• Be proactively engaged in cross-selling with all departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Prove brand and product knowledge.
• Manage payment operations, including returns, refunds, remote sales, and tax-free transactions, punctually and accurately.
• Ensure and maintain high standards of the shop floor and visual display, complying with company operational guidelines and stock procedures.
• Contribute to ensuring a high level of security and preventing product thefts, including tagging garments and merchandise.
• Think innovatively about improvements and new ways of working, staying up-to-date with fashion trends and competitors.
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
• Manage and drive sales by understanding client desires and creating a hand-crafted experience to achieve the best sales performance.

Requirements

• Previous experience in sales roles.
• Experience in structured Fashion Luxury/Retail companies is a plus.
• Passionate about retail, client service, and possess a commercial mindset.
• Excellent understanding of the luxury sector and product sensitivity.
• Strong communication skills.
• Willingness to evolve within the organization; willingness to relocate is a plus.
• Digitally aware and open to new ways of working.

Skills

• Client relationship management
• Sales
• Customer service
• Communication
• Storytelling
• Visual merchandising
• CRM
• Product knowledge
• Fashion trends

About the Company

• Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry.
• While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market.
• Diesel is a truly worldwide organization.
• It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.