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About the Role

The Greater Toronto Airports Authority (GTAA) is seeking a Coordinator to manage and assign daily aircraft stand allocations, hardstand bussing operations, remote aircraft parking and cargo operations, and check-in counter allocations. This role ensures Flight Information Display Systems (FIDS) accurately display flight details, acknowledges schedule changes via the Airport-Collaborative Decision Making (A-CDM) platform, and responds to stakeholder requests to maximize facility efficiency. The Coordinator will also manage irregular operational plans and continuously revise allocation plans to accommodate changes and delays.

Responsibilities

Revise stand and counter allocation plans to accommodate schedule changes and operational delays.
Monitor and acknowledge operational delays and updates via the A-CDM platform.
Confirm stand allocations are planned conflict-free with respect to aircraft adjacency rules.
Ensure Flight Information Display Systems (FIDS) accurately display flight details.
Validate and approve Night Flight requests.
Assist with General Aviation/Business Aviation slot reservations via Online Coordination System (OCS).
Activate terminal wide messaging as directed.
Use sound judgement and make key operational decisions on air carrier service issues.
Assess and plan future allocation options.
Liaise with tenants, operational agencies and GTAA departments regarding facility allocation decisions.
Assist in emergency response when directed.
Provide on-the-job training and guidance to new hires and colleagues.
Perform other duties as assigned.

Requirements

Minimum 2 years of experience in Airport/Airline Operations.
Minimum of 2 years of experience working in a safety-sensitive environment.
Ability to successfully complete the Resource Coordinator Training Program.
Ability to obtain and retain a Transport Security Clearance.

Skills

Knowledge of computer applications including database, spreadsheets and internet-based software.
Knowledge of industry terminology, city codes (ICAO and IATA), aircraft types, airport processes and passenger flows, counters, gates and stands.
General knowledge of the topography and layout of Toronto Pearson airport including the aprons, taxiways and runways.
General knowledge of terminal layouts and air carrier terminal allocations.
Critical thinking skills and sound judgement.
Diplomacy and initiative when attempting to avoid conflict or inconvenience to tenants and the public.
Effective interpersonal and people skills.
Ability to learn and utilize industry specific complex IT systems such as Gate Management software.
Ability to prioritize multiple tasks in order to meet deadlines.
Ability to concentrate and to handle multiple priorities with attention to detail while under pressure and time constraints.
Ability to work a variety of shifts including days, evenings, overnights, weekends and statutory holidays in a 24-hour environment.
Ability to perform shift work in an atmosphere that may result in distraction and interruption of work routines.
Ability to respond to conflicting demands and changing priorities in a diplomatic and professional manner.

Location

Toronto Pearson

Work Type

Full-time
Shift work

Experience Level

Band 8

Education Level

Post-secondary education in a field related to Airport or Airline Operations, or an acceptable combination of education and/or experience in Aviation, Transportation, and/or logistics.

Salary/Compensations

$45.97 per hour based on a 37.5 hour work week

Benefits

Retirement planning
Comprehensive group health benefits
Employee assistance programs (EAP)
Paid leave
Education and training
Recognition and rewards programs

About the Company

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability.
Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.
Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

Equal Opportunity

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.