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About the Role

The Case Manager provides client-centered support to individuals experiencing homelessness, substance use, mental health challenges, and complex social needs. Working as part of a multidisciplinary team, the Case Manager is responsible for coordinating care, supporting access to services, and helping clients develop and achieve their goals through individualized service planning.

Responsibilities

• Manage a caseload of clients with complex needs, providing ongoing case management and support
• Complete assessments and service planning in collaboration with clients
• Provide supportive counselling, brief interventions, and crisis response as needed
• Facilitate groups (e.g., life skills, harm reduction, wellness)
• Support access to housing, income supports, healthcare, and community resources
• Maintain accurate and timely documentation on EMHware including case notes and service data
• Build and maintain relationships with community partners and service providers
• Advocate for clients within systems and support navigation of services
• Contribute to a safe, welcoming, and inclusive program environment
• Assist clients in accessing core services such as showers, laundry, meals, clothing, and recreation areas.
• Provide crisis intervention in accordance with Haven Toronto and SMH policies and procedures; document actions taken and recommendations for follow-up.
• Assist at the front desk by greeting clients, answering calls, registering clients for the program, booking appointments, providing referrals, and offering client support.
• Administer first aid or call emergency services when required.
• Work collaboratively with staff who work during the week in order to provide wrap around care.

Requirements

• Strong understanding of substance use, mental health, trauma, and recovery
• Knowledge of harm reduction and housing-first approaches
• Understanding of the social determinants of health and barriers faced by individuals experiencing homelessness
• Demonstrated skills in assessment, case management, and supportive counselling
• Ability to work collaboratively within interdisciplinary teams and with community partners
• Experience working within a trauma-informed and anti-oppression framework
• Strong interpersonal, communication, and documentation skills
• Ability to manage competing priorities in a fast-paced environment
• Bachelor’s Degree in Social Work (BSW) from an accredited institution.
• Registration and membership in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) is required.
• Demonstrated experience in case management, assessment, and working with individuals experiencing mental health and/or substance use challenges.
• Training in motivational interviewing and group facilitation is an asset
• Additional language skills are an asset

Skills

• Case management
• Assessment
• Supportive counselling
• Interpersonal skills
• Communication skills
• Documentation skills
• Crisis intervention
• Group facilitation
• Motivational interviewing

Work Type

• Part-Time
• Permanent

Education Level

• Bachelor’s Degree in Social Work (BSW)

Salary/Compensations

• $21,763.64/annum

About the Company

• Since 1933, Haven Toronto has been a drop-in centre where elderly homeless, marginally housed and socially isolated men can feel safe, where they can form and cultivate friendships, and become part of a community. Our vision is a safe and just community in which elder homeless men can live a quality and dignified life.

Equal Opportunity

• Haven Toronto strives to foster a workplace that reflects the diversity of the community we serve and welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
• Haven is also committed to developing an inclusive, barrier-free selection process and work environment. If contacted, please advise the hiring manager if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.