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About the Role
As an In-Home Onboarding Specialist, you’ll play a foundational role in onboarding new members, capturing the details of their home so Casa can take it from there. Your professionalism, presence, and attention to detail will directly shape the member’s first impression. This role blends hospitality, logistics, and light fieldwork.
Responsibilities
- Conduct detailed, room-by-room inventories of residential homes
- Photograph appliances, electronics, lighting fixtures, and other home assets
- Use a camera to create 3D scans and floor plans (training provided)
- Use a paint scanner to log exact wall colors and finishes
- Log utility locations, fire safety devices, and other essential home infrastructure
- Speak with homeowners to gather context, vendors, and preferences
- Represent Casa with professionalism, courtesy, and discretion at all times
- Handle equipment carefully and document all work accurately in our app
Requirements
- At least 2 years of experience in home services, concierge, logistics, facilities, high-end customer service, or related fields
- Excellent communication and interpersonal skills
- Detail-oriented, organized, and able to follow structured workflows
- Comfortable working in others’ homes with professionalism and discretion
- Ability to lift and carry equipment, move through multi-level homes, and perform hands-on tasks
- Must have a reliable personal vehicle, valid driver’s license, and proof of insurance
- Tech-savvy: comfortable using apps, iPad, smartphone camera, Bluetooth-connected tools
- Clear background check required
Skills
- Home services
- Concierge
- Logistics
- Facilities
- High-end customer service
- Communication
- Interpersonal skills
- Detail-oriented
- Organization
- App usage
- iPad usage
- Smartphone camera operation
- Bluetooth tool operation
- Property management
- Real estate
- Home inventory
- In-home services
- Inspection/insurance assessments
- Hospitality
- White-glove service
Location
- Field-based
Work Type
- Mobile
- Part-time
Experience Level
- 2+ years
Salary/Compensations
- $25/hour
Benefits
- Flexible weekday/weekend scheduling (10–30 hours/week depending on availability)
- Professional equipment, training, and app access provided
- Opportunities to grow with a fast-moving startup
About the Company
- We believe owning a home should feel as special as the moments that take place within them.