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About the Role
Skin Analytics is an award-winning health tech company deploying world-leading skin cancer pathways using AI as a medical device. Following recent funding and growth, we are scaling internationally and making history for AI in healthcare. We are seeking an individual to own the operational delivery of our services, ensuring excellent partner and patient experiences and calmly resolving operational issues.
Responsibilities
- Own the end-to-end operational performance of customer delivery, ensuring a safe, reliable, and scalable service from implementation through live operation.
- Act as the main cross-functional point of contact for Operations, collaborating with Commercial, Clinical, Regulatory, Product, and Engineering teams.
- Serve as the senior Operational escalation point for major partners.
- Build and refine processes, playbooks, and tooling to enable consistent team operations and continuous improvement of customer time-to-value, service quality, and partner satisfaction.
- Define metrics and reporting cadences for leadership visibility.
- Lead, coach, and develop the Transformation and COT teams, setting clear expectations and providing support.
- Champion digital and AI adoption within teams, identifying automation opportunities.
- Maintain operational practices consistent with data protection, clinical governance, and regulatory obligations.
- Identify and mitigate operational risks, owning the response and retrospective for incidents.
- Oversee the Office Administrator and external IT vendor for smooth workplace and facilities management.
Requirements
- Excellent stakeholder management: credible at senior level internally and trusted by external partners, clear and direct communication.
- Proven experience running multi-team customer operations at scale.
- Exceptional process and systems thinking: ability to build repeatable, scalable ways of working and low tolerance for avoidable inefficiency.
- Track record of incident and crisis management: calm under pressure, methodical response, effective containment of operational issues.
- Strong line management experience, including managing through team leads and developing operational managers.
- Data-driven approach: ability to measure what matters, spot problems in numbers, and prioritize accordingly.
- Bias for action and ownership: proactive and takes responsibility for ambiguous problems.
- Background in health tech, healthcare, or an adjacent regulated industry.
Skills
- Stakeholder management
- Customer operations management
- Process improvement
- Systems thinking
- Incident management
- Crisis management
- Line management
- Data analysis
- AI adoption
- Digital transformation
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- Competitive salary
Benefits
- Competitive salary
- Share options package
- Private healthcare
- Company pension incl. salary sacrifice options
- 25 days annual leave + 5 day company shutdown in August + bank holidays
- Enhanced parental leave
- Yellownest Salary Sacrifice Nursery Scheme
- Bike to work scheme
- Training budget
- Weekly catch-ups and monthly development meetings
- Fun social activities
About the Company
- Skin Analytics is an award-winning, health tech company that deploys world-leading skin cancer pathways using AI as a medical device, DERM.
- We have recently secured £15M in series B funding and achieved regulatory milestones.
- We doubled our headcount from 50 to 100 in 2025 and are ready to scale further internationally.
- We are proud to epitomise AI for good, with DERM being the only AI as a medical device approved to make clinical decisions autonomously in the cancer space.
- We are the first company to receive a NICE recommendation for use across the NHS.
- DERM is deployed at more than 28 NHS organisations, enabling quicker access to skin cancer diagnosis.
- We collaborate with large health insurers to reach patients in their own homes.
- We are a team of passionate people on a mission to build a future where no one dies from skin cancer.
Equal Opportunity
- Skin Analytics embraces and is committed to diversity and equal opportunities.
- We are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills.
- The more inclusive we are, the better our work will be.
- If you need any adjustments during our hiring process, you can indicate that at the next step.
- If you submit an application to us, you will consent to AI playing a role in your hiring process.
- No hiring decision is ever made by an algorithm alone.
- Every AI-generated summary, screening result, or note is reviewed, verified, and, if necessary, corrected by a member of our recruitment team.
- Humans make the final call on who moves forward and who receives an offer.