Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Allied Consultants, Inc. is seeking an experienced M365 Administrator to join a high-impact technical services team. This role is crucial for providing technical assistance and support for Microsoft 365 services, focusing on user support, security, and system availability.
Responsibilities
- Provide technical assistance for Microsoft 365 services including Exchange, OneDrive, Purview, and Viva.
- Focus on user support, troubleshooting connectivity and performance issues.
- Manage security and compliance using Entra ID/Azure AD.
- Ensure high availability through proactive monitoring and documentation.
- Utilize ServiceNow (ITIL) and potentially participate in an On-Call rotation.
- Resolve issues and provide support for all M365 services.
- Troubleshoot system issues and utilize Office 365 tools.
- Serve as an escalation point for complex technical issues.
- Analyze usage, performance, and audit reports to identify trends and potential problems.
- Act as a liaison between end users and higher-tier support teams.
- Manage and maintain M365 security policies and compliance requirements.
- Create and maintain documentation for M365 services, policies, procedures, and system configurations.
- Participate in planning and implementation of IT projects related to M365 services.
- Work with business units to gather requirements and implement solutions.
- Administer Microsoft 365 service offerings to ensure effective functioning of email, collaboration tools, and productivity software.
- Develop automation solutions using scripting languages like PowerShell to streamline repetitive tasks.
- Maintain comprehensive documentation of configurations, processes, and best practices.
Requirements
- Minimum 7 years of experience administering M365 environments in a large organization.
- Minimum 7 years of experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive.
- Minimum 7 years of experience implementing governance and compliance policies in a public sector or regulated environment.
- Proficiency in troubleshooting, communication, problem-solving, and security best practices.
- Understanding of M365 services (Exchange, Teams, SharePoint, OneDrive, Viva).
- Excellent analytical and problem-solving skills.
- Strong communication and stakeholder management abilities.
- Ability to create technical documentation and deliver user training.
- Strong collaboration skills and experience working with cross-functional IT teams.
- Familiarity with Active Directory; Entra ID; PowerShell.
- Experience with SAM tools (e.g., Snow, Flexera, ServiceNow) is preferred.
- Knowledge of Microsoft 365 and Azure licensing models is preferred.
- Familiarity with compliance frameworks and audit processes is preferred.
Skills
- Microsoft 365 Administration
- Exchange
- OneDrive
- Purview
- Viva
- Loop
- Entra ID
- Azure AD
- ServiceNow
- ITIL
- Office 365 tools
- Active Directory
- PowerShell
- Power Automate
- Power Apps
- Teams
- SharePoint
- Troubleshooting
- Communication
- Problem-solving
- Security best practices
- Stakeholder management
- Technical documentation
- User training
- Collaboration
- Automation
- Scripting
- SAM tools
- Microsoft 365 licensing
- Azure licensing
- Compliance frameworks
- Audit processes
Location
- Austin, TX
Work Type
- Onsite (4-5 days per week)
Experience Level
- 7+ years
Benefits
- Medical insurance (with employer cost sharing)
- Life insurance
- 401(K) plan with company match
- Flexible spending through a cafeteria plan
About the Company
- Allied Consultants, Inc. is a proudly Austin based firm with over 34 years of experience delivering top-tier technical and business professionals within Texas State Agencies.
Equal Opportunity
- Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.