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About the Role

Enterprise Business Services (EBS) is seeking a Business Change Lead to support the Record to Report function's change landscape, primarily focusing on the NextGen ERP program implementation in the US. This role will also extend to other initiatives like Kraken, AI, Automation, new vendor relationships, and organizational structure changes. While US-based, it's a global leadership position with teams in the UK and US, requiring periodic travel between the UK and US.

Responsibilities

Develop and implement change management strategies and plans to maximize employee adoption and minimize resistance.
Create actionable deliverables for communications, sponsor roadmaps, coaching, training, and resistance management.
Develop and execute a communications strategy to inform and engage stakeholders.
Design and maintain feedback loops to gather stakeholder input and address concerns.
Conduct impact analyses, assess change readiness, and identify key stakeholders.
Provide input, document requirements, and support the design and delivery of training programs.
Develop and implement plans to ensure organizational readiness for change.
Identify, assess, and escalate business readiness risks and concerns with mitigation recommendations.
Support training efforts by providing input, documenting requirements, and assisting with design and delivery.
Ensure training materials align with the change management strategy.
Monitor and evaluate the effectiveness of change management activities and implement improvements.
Establish and maintain relationships with key stakeholders to ensure alignment and support.
Conduct readiness assessments to evaluate the size, nature, and impact of organizational change.

Requirements

Bachelor's degree in Business Administration, Management, or a related field.
Certified Change Management Professional (CCMP) certification or strong understanding of the CCMP framework.
Proven experience in change management and large-scale transformations, preferably within a large organization.
Excellent communication, leadership, and project management skills.
Ability to work collaboratively with cross-functional teams and manage multiple geographically dispersed stakeholders.
Ability to influence and lead change, inspiring others and building trust.
Ability to articulate a clear vision for change and guide the organization.
Develop compelling executive-level presentations and change narratives.
Develop and deliver proactive, organization-wide communications.
Previous knowledge and understanding of organizational change management practices (e.g., PROSCI, ADKAR, Kotter).
Strong analytical and problem-solving skills to understand stakeholder impacts and facilitate new ways of working.
Demonstrated understanding of project management methodologies and lifecycle phases.
Ability to align, sequence, and integrate change management deliverables with project plans.
Curiosity and a growth mindset for learning new change management approaches.
Must have the ability to work without the need for current or future visa sponsorship.

Skills

Change Management
Large-scale Transformations
Communication
Leadership
Project Management
Cross-functional Collaboration
Stakeholder Management
Influence
Vision Articulation
Presentation Development
Narrative Development
Organizational Change Management Practices (PROSCI, ADKAR, Kotter)
Analytical Skills
Problem-Solving
Project Lifecycle Knowledge
Agile Working

Location

US
UK
Brooklyn
Waltham
Syracuse

Work Type

Hybrid
Global Leadership

Experience Level

Senior

Education Level

Bachelor's degree in Business Administration, Management, or a related field
Certified Change Management Professional (CCMP)

Salary/Compensations

$XX - $XX a year

About the Company

Enterprise Business Services (EBS) is National Grid’s shared service organization that operates core end-to-end processes on behalf of the global functions and operates Engineering Services on behalf of the business units.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

Equal Opportunity

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.