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About the Role

Enterprise Business Services (EBS) is seeking a Business Change Lead to support the Record to Report function. This role will primarily focus on the US NextGen ERP program implementation, with potential involvement in other initiatives like Kraken, AI, Automation, new vendor relationships, and organizational structure changes. The Change Manager will ensure projects meet objectives by driving employee adoption and usage sustainably, minimizing disruption to business-as-usual activities.

Responsibilities

Develop and implement change management strategies and plans to maximize employee adoption and minimize resistance.
Create actionable deliverables for communications, sponsor roadmaps, coaching, training, and resistance management.
Develop and execute a communications strategy to inform and engage stakeholders.
Design and maintain feedback loops to gather stakeholder input and address concerns.
Conduct impact analyses, assess change readiness, and identify key stakeholders.
Provide input for training programs and ensure alignment with the change management strategy.
Develop and implement plans to ensure organizational readiness for change.
Identify, assess, and escalate business readiness risks with mitigation recommendations.
Support training efforts by providing input, documenting requirements, and assisting with design and delivery.
Monitor and evaluate the effectiveness of change management activities and implement improvements.
Establish and maintain relationships with key stakeholders to ensure alignment and support.
Conduct readiness assessments to evaluate the scope, nature, and impact of organizational change.
Facilitate Record to Report leadership engagement forums for strategic advisement and risk mitigation.
Inspire and motivate others to achieve organizational goals and build trust with stakeholders.
Articulate a clear vision for change and guide the organization towards achieving it.
Develop compelling executive-level presentations and change narratives.
Develop and deliver proactive, organization-wide communications about upcoming changes and impacts.
Align change management deliverables with overall project plans, milestones, and dependencies.
Learn about new change management ways of working and approaches.

Requirements

Bachelor's degree in Business Administration, Management, or a related field.
Certified Change Management Professional (CCMP) certification or strong understanding of the CCMP framework.
Proven experience in change management and large-scale transformations, preferably within a large organization.
Excellent communication, leadership, and project management skills.
Ability to work collaboratively with cross-functional teams and manage multiple stakeholders across geographical locations.
Ability to influence and lead change, build trust, and establish shared purpose.
Strong analytical and problem-solving skills to understand stakeholder impacts and embed new ways of working.
Demonstrated understanding of project management methodologies and lifecycle phases.
Must have the ability to work without a need for current or future visa sponsorship.

Skills

Change Management
Communications Strategy
Stakeholder Management
Project Management
Leadership
Organizational Change Management
PROSCI
ADKAR
Kotter
Analytical Skills
Problem-Solving
Growth Mindset
Curiosity

Location

US Based
UK
US
Syracuse
Waltham
Brooklyn

Work Type

Hybrid
Global Leadership Role

Experience Level

Proven experience in change management and large-scale transformations
Experience within a large organization

Education Level

Bachelor's degree in Business Administration, Management, or a related field
Certified Change Management Professional (CCMP) certification or Strong understanding of the CCMP framework

Salary/Compensations

Syracuse and surrounding area: $151,000-$177,000
Waltham and surrounding area: $170,000-$199,000
Brooklyn and surrounding area: $182,000-$213,000

About the Company

Enterprise Business Services is National Grid’s shared service organisation that operates core end-to-end processes on behalf of the global functions and operates Engineering Services on behalf of the business units.

Equal Opportunity

National Grid will not be providing visa sponsorship for this position now or in the future.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.
Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class.
We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.
National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment.
National Grid complies with all applicable federal, state, and local anti-discrimination laws.
We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.