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About the Role

Canary Wharf Group is seeking a highly motivated concierge to join the Front of House team at One Park Drive, providing essential support and resident engagement.

Responsibilities

• Provide a warm welcome to residents and guests, ensuring they feel at home.
• Collaborate with colleagues, residents, and partners for seamless service delivery.
• Liaise with the Building Manager on surveys and feedback to identify areas for improvement.
• Act as the first point of contact for all inquiries, requests, and maintenance issues.
• Take ownership of problems, resolve them promptly, and escalate to the Helpdesk when needed.
• Ensure reception and common areas are clean, inspected, and presented immaculately.
• Perform administrative tasks and assist with ad-hoc duties when covering the desk.
• Provide detailed handovers at the end of each shift to ensure continuity of service.
• Coordinate services such as deliveries, bookings, and visitor access.
• Oversee access control, parcel management, and amenity space bookings.
• Conduct regular building inspections and maintain uncompromised security.
• Maintain accurate records of safety checks, contractor visits, and daily activity logs.
• Fulfill legal duty to take reasonable care for health and safety.
• Follow all guidance and instructions regarding Health & Safety.
• Understand and adopt the company's ESG Strategy into their respective roles.
• Adhere to environmental regulations, minimise waste, and support nature.
• Facilitate positive change for those in need within the community.
• Comply with system requirements as detailed within the Company Quality Manual & Policies.
• Ensure effective implementation of all Procedures, Plans, and Forms within the EDMS.

Requirements

• Previous experience in a front of house (e.g. concierge) is essential.
• Roles based in residential property (preferred) or customer-facing roles, ideally within hospitality or corporate environments.
• Strong interpersonal and communication skills with the ability to build rapport quickly.
• Excellent problem-solving skills and the ability to take ownership of issues until resolution.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Professional, approachable, and confident with a strong customer service ethos.
• Highly organised and proactive, with the ability to anticipate needs and act promptly.
• A team player who values inclusivity and works effectively with diverse stakeholders.
• Ability to maintain confidentiality (including appropriate document control).
• Competent in handling administrative tasks.
• All colleagues should be clean and presentable at work.

Skills

• Computer literacy using Microsoft Word, Excel and Outlook.
• Ability to use IT systems and/or CRM platforms (desirable).
• High standard of written and spoken English.
• Additional language skills are of benefit.

Location

• One Park Drive

Work Type

• Full-time
• 4 on 4 off, 7am - 7pm

Experience Level

• Previous experience in a front of house (e.g. concierge) is essential.
• Roles based in residential property (preferred) or customer-facing roles, ideally within hospitality or corporate environments.

Salary/Compensations

• £34,386

Benefits

• Generous pension and insurance plans
• Health benefits
• Subsidised gym membership
• Store discounts
• Family leave

About the Company

• Canary Wharf Group are looking for a new highly motivated concierge to support our Front of House team at One Park Drive.
• Commit to Excellence
• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions
• Foster Collaboration
• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals
• Encourage Engagement
• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes
• Take Ownership
• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve
• Embrace Innovation
• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

Equal Opportunity

• We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.
• We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction.
• We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.