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About the Role

Join a newly formed, high-impact team focused on driving strategic insights and operational excellence across M&T Bank’s retail banking network. This role supports front-line teams with actionable insights, improves reporting and processes, and ensures regulatory compliance, playing a key part in shaping how the bank understands its product portfolio, customer profitability, and banker performance.

Responsibilities

• Lead strategic reporting and insights development for executive-level dashboards and reporting tools.
• Analyze large datasets to uncover customer and business insights, identify trends, and support strategic initiatives.
• Streamline existing reporting processes, implement automation solutions, and improve operational workflows.
• Partner with regional and market managers to deliver insights for banker performance and coaching.
• Collaborate with business partners, technology teams, and vendors on new systems, issue resolution, and audits.
• Engage stakeholders to understand needs, challenge assumptions, and deliver business value.
• Serve as a mentor and trusted advisor to junior team members, potentially providing leadership for skill development and performance growth.

Requirements

• Bachelor’s degree or equivalent work experience.
• 4+ years of experience in business analytics, reporting, or strategic operations.

Skills

• Proficiency in SQL and understanding of relational databases
• Strong business acumen and ability to translate data into actionable insights
• Experience with Tableau or Power BI
• Experience with Alteryx
• Proven ability to create executive-level dashboards and tell compelling stories with data
• Background in customer insights, product performance, and process improvement
• Experience working with stakeholders across departments and resolving conflicting viewpoints
• Relationship-building and stakeholder management
• Strategic problem-solving and curiosity-driven mindset
• Strong communication and collaboration skills
• Ability to navigate ambiguity and drive clarity

Location

• Buffalo, New York, United States of America

Work Type

• Hybrid
• Full-time

Experience Level

• 4+ years of experience

Education Level

• Bachelor’s degree or equivalent work experience

Salary/Compensations

• $74,600.00 - $124,400.00 Annual (USD)

About the Company

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees.