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About the Role

In this role, you will support customers through key transition moments, including migrations, fulfilment and service changes. You will work closely with cross-functional teams to deliver seamless customer outcomes, helping customers realize value quickly while contributing to the development of scalable processes and operational excellence. The role also offers the opportunity to help shape a growing capability that leverages AI, automation, and innovative technologies to enhance customer experience and time-to-value.

Responsibilities

Support customers through key transition moments, including migrations, fulfilment and service change.
Own and coordinate customer migrations ensuring customers realise value quickly and with minimal disruption.
Partner across Product, Technology, Data, Sales and Support to deliver seamless customer outcomes.
Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.
Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.

Requirements

Experience managing customer onboarding, implementations, migrations or complex customer projects.
Experience working with cross-functional teams to deliver customer outcomes.
Strong stakeholder management and communication skills.
Ability to build trust and credibility with both customers and senior internal stakeholders.
Experience improving operational processes and driving continuous improvement.
Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
Understanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling and workflow automation.
Experience building or improving scalable operating models.

Skills

Customer Success
Professional Services
Programme Management
Transformation
Operations
Customer-led mindset
Bias for action
Curiosity for AI, automation and emerging technologies

Benefits

Country specific benefits

About the Company

At Cirium, our goal is to keep the world connected. We are the industry leader in aviation analytics; helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions, and many more accelerate their own digital transformation.

Equal Opportunity

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers: EEO Know Your Rights.