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About the Role
The Royal College of Dental Surgeons of Ontario (RCDSO) is seeking an Investigator to join the Professional Conduct and Regulatory Affairs (PCRA) department. This role involves investigating complaints and reports regarding the conduct of dentists, supporting committees, and enforcing decisions, all while acting in the public interest.
Responsibilities
- Investigate complaints and reports regarding the care and conduct of dentists by collecting relevant information and dental records, interviewing witnesses, attending at dental offices, arranging expert opinions, and compiling records of investigations.
- Respond to inquiries from parties.
- Interview witnesses.
- Request records and information from various sources.
- Analyze information.
- Obtain expert opinions.
- Prepare matters for the Registrar and/or the Inquiries, Complaints and Reports Committee.
- Manage case files using the College’s electronic case management system to ensure integrity, accuracy, and adherence to legislated requirements and timelines.
- Review records of investigation (ROIs) and disclosure of investigation materials to parties.
- Represent the College with external stakeholders, including at the Health Professions Appeal and Review Board, as required.
- Contribute to continuous quality improvement initiatives.
- Travel within Ontario may be required.
- Perform other duties as assigned.
Requirements
- Completion of a university degree in a related field, or equivalent work experience.
- Demonstrated experience and training with various investigative techniques and superior investigation skills.
- Strong analytical and problem-solving skills, with the ability to synthesize and present information in an objective and neutral manner.
- Proven ability to manage difficult situations and demonstrate tact, discretion, and sensitivity.
- Superior verbal and written communication skills and ability to professionally engage a variety of stakeholders.
- Ability to thrive in a fast-paced environment by using excellent case management skills to achieve results within expected timelines.
- Exemplary organization, time management and planning skills with proven ability to manage and deliver multiple and competing priorities.
- Self-starter with the ability to work with minimal direction and supervision.
- Strong attention to detail.
- Strong interpersonal skills; a collaborative team player with an ability to work both independently and within a team.
- Sound judgement and ability to work objectively and maintain confidentiality.
- Ability to think critically and try different approaches to solve a problem.
- Relies on best-practices, data, research and/or evidence to make informed decisions.
- Proficient in Microsoft Office products and Zoom.
Skills
- Investigative techniques
- Investigation skills
- Analytical skills
- Problem-solving skills
- Communication skills (verbal and written)
- Stakeholder engagement
- Case management skills
- Organization skills
- Time management skills
- Planning skills
- Interpersonal skills
- Teamwork
- Independent work
- Judgement
- Objectivity
- Confidentiality
- Critical thinking
- Microsoft Office proficiency
- Zoom proficiency
- Knowledge of the Regulated Health Professions Act (RHPA), related legislation, and administrative tribunal procedures (asset)
- Experience with trauma-informed approaches (asset)
- Knowledge of dental practice operations (asset)
- French language proficiency (asset)
Location
- Toronto, Ontario
- Remote (occasional onsite as needed)
- Candidates located in Ontario or willing to relocate
Work Type
- Contract (12+ months)
- Hybrid (occasional onsite as needed)
Experience Level
- Commensurate with experience
Education Level
- University degree in a related field, or equivalent work experience
- Regulated Health Professional, LLB or equivalent (asset)
Salary/Compensations
- $104,159 to $117,178.20
Benefits
- Comprehensive extended health benefits package
- Paid vacation
- Wellness days
- Sick days
- Career-related learning and development opportunities
- Half-day Fridays (July 1st - September 1st)
- Half-day workday before statutory holidays
- Onsite gym
- Corporate discount to GoodLife Fitness
- Wellness-related webinars
- Opportunities to connect with colleagues through virtual and in-person social events
About the Company
- The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation.
- As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first.
- We are committed to transparency, accessibility, openness, and fairness in all our work.
- Our inclusive, flexible and collaborative workplace helps us build better regulation that puts the public first.
Equal Opportunity
- The Royal College of Dental Surgeons is an inclusive employer.
- RCDSO does not utilize artificial intelligence during the recruitment and selection process at this time.
- Accommodation is available upon request under the Ontario Human Rights Code.