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About the Role

The Program Coordinator supports clinical education operations by ensuring accurate and timely processing of student documentation for clinical sciences programs. This role ensures compliance with university and hospital requirements, provides excellent customer service, and proactively resolves documentation issues to support student success.

Responsibilities

• Submit all required documentation to hospital partners for students participating in clinical rotations, including credentialing and compliance materials.
• Maintain and update SharePoint sites weekly to reflect documentation requirements and ensure adherence to deadlines.
• Update and maintain hospital rosters to reflect student placements, additions, and removals.
• Ensure all documentation is accurately scanned and archived in OnBase.
• Verify that all health documentation is current and valid prior to the start of each clerkship.
• Proactively track and follow up on outstanding documentation required for clerkship eligibility.
• Review elective clinical assessments and route completed evaluations to the Registrar team for final review and grading.
• Provide daily oversight of the Clinical Evaluations and Hospital Paperwork inboxes, ensuring hospital inquiries are addressed within 24–48 business hours.
• Confirm that all students are fully credentialed prior to the start of clinical clerkships.
• Prepare and distribute official correspondence to students regarding documentation, compliance, and credentialing requirements.
• Utilize Banner, Clerkship Management Systems, InfoView, OnBase, ClinEval, and other institutional systems to perform data entry and reporting functions.
• Ensure clinical assessment forms are received within 30 days of clerkship completion.
• Support proactive graduation audits to ensure timely fulfillment of graduation requirements.
• Identify emerging student needs and recommend process improvements to enhance operational efficiency and student satisfaction.
• Develop, document, and maintain standard operating procedures and process guidelines.
• Collaborate with leadership, legal, regulatory, and other stakeholders to ensure compliance and operational excellence.
• Provide coverage for clinical education operations as needed to ensure uninterrupted service to hospitals and students.
• Perform other duties and special projects assigned by leadership.

Requirements

• Bachelor’s degree required. Relevant experience in medical education or high-volume customer service may substitute for degree requirements.
• 1–2 years of experience in education, counseling, medical education, or customer service preferred.

Skills

• Strong organizational skills with the ability to manage multiple deadlines and priorities.
• Proficiency in Microsoft Office Suite, internet applications, and database systems.
• Experience with Banner and clerkship management systems preferred.
• Familiarity with NBME, ECFMG/USMLE guidelines, and licensure requirements for international medical graduates (IMGs) preferred.
• Excellent written and verbal communication skills with the ability to convey information clearly to students, administrators, and hospital partners.
• Demonstrated ability to work independently and collaboratively in a team environment.
• Strong attention to detail and commitment to accuracy and compliance.
• Professional demeanor demonstrating integrity, maturity, and accountability.
• Service-oriented mindset with strong problem-solving and interpersonal skills.
• Ability to influence, persuade, and build effective working relationships across diverse stakeholders.

Location

• Office-based

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• Bachelor's degree

Salary/Compensations

• $50,000 to $60,000

About the Company

• University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education.
• SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies.
• Our purpose is to support SGU to deliver best in class education for all SGU students.
• We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals.
• USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

Equal Opportunity

• USS is an equal opportunity employer.
• As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification.
• This policy protects applicants and employees from discrimination in the hiring process.