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About the Role

The Financial Aid Counselor – Clinical Sciences provides individualized counseling and support to students in Clinical Science programs, guiding them through the financial aid lifecycle from basic sciences transition to repayment preparation. This role ensures students understand their financial aid eligibility, creditworthiness, borrowing responsibilities, and repayment obligations, promoting financial literacy and responsible borrowing.

Responsibilities

Provide one-on-one counseling on federal and private loan programs, including eligibility, application requirements, and disbursement timelines.
Deliver credit counseling on creditworthiness, credit reports, and their impact on loan approval and borrowing capacity.
Provide private loan counseling on terms, lender requirements, repayment obligations, and potential risks.
Offer debt management counseling on repayment strategies, budgeting techniques, and financial literacy tools.
Guide students through federal entrance and exit loan counseling.
Counsel students on financial planning for tuition, living expenses, and academic progression.
Serve as the primary point of contact for assigned students, responding within 24-48 hours and escalating cases as needed.
Document all student interactions in RHACOMM (Banner) and Salesforce.
Review and evaluate ISIRs and supporting documentation to determine aid eligibility and resolve conflicting information.
Package federal and private student loans in compliance with regulations.
Process cost of attendance adjustments, budget increases, and revisions.
Certify private loans and monitor pending or denied applications.
Develop and present financial literacy programming for Clinical Sciences students.
Provide proactive counseling at key academic milestones.
Educate students on responsible borrowing, repayment options, and long-term financial planning.
Track completion of loan counseling modules and ensure compliance with deadlines.
Maintain compliance with Title IV regulations, FERPA, COD, NSLDS, and lender requirements.
Partner with Admissions, Registrar, Bursar, and Student Affairs to align aid processes with enrollment and billing.
Support audit preparation by ensuring records and student communications are complete, accurate, and accessible.
Remain current on federal and private loan policies, debt management practices, and financial aid trends.
Analyze financial aid and enrollment reports to monitor loan eligibility, disbursement accuracy, and compliance.
Provide administrative and communication support for department initiatives, outreach campaigns, and regulatory reporting.
Serve as a liaison to lenders and loan servicers.
Provide coverage for core functions as needed.
Perform other duties and special projects assigned by leadership.

Requirements

Bachelor’s degree required; Master’s degree preferred.
Minimum 1–3 years of financial aid experience, preferably in higher education.
Experience in credit counseling, private loan counseling, and debt management counseling strongly preferred.
Familiarity with Title IV, NSLDS, COD, and private loan certification processes.
Ability to manage sensitive financial and personal information with discretion and professionalism.
Commitment to financial literacy education and integration of financial aid into the student journey.

Skills

Federal loan programs
Private loan processing
Credit counseling
Debt management strategies
Counseling and advising
Banner (RHACOMM)
Salesforce
NSLDS
COD
Microsoft Office 365
Organizational skills
Analytical skills
Critical thinking skills
Attention to detail
Written communication skills
Verbal communication skills
Presentation skills

Location

Grenada

Work Type

Full-time
Onsite

Experience Level

1-3 years

Education Level

Bachelor's degree
Master's degree preferred

Salary/Compensations

$65,000 - $70,000 per year

About the Company

University Support Services LLC (USS) is an affiliate of St. George’s University (SGU), a leading provider of international medical education.
SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies.
Our purpose is to support SGU to deliver best in class education for all SGU students.
We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals.
USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

Equal Opportunity

USS is an equal opportunity employer.
As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification.
This policy protects applicants and employees from discrimination in the hiring process.