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About the Role

We are looking for an experienced client services professional, currently at Account Director level, to lead a portfolio of B2B clients. You will build trusted senior client relationships, drive account growth, provide strategic counsel, and lead the successful delivery of integrated marketing programmes. You will also manage the commercial aspects of the account, including forecasting, scoping, estimating, and invoicing.

Responsibilities

Lead client relationships across a portfolio of B2B accounts, including a US-based client, building trusted relationships with stakeholders up to Director and VP level.
Lead delivery of integrated social, content, influencer, website, and digital programmes from briefing through evaluation.
Contribute informed B2B marketing insight to client discussions and planning sessions.
Drive growth across the client portfolio by identifying opportunities to expand services, increase revenue, and strengthen long-term partnerships.
Lead content strategy across client accounts, aligning activity with business goals and ensuring social and web channels operate as a connected ecosystem.
Oversee resource planning across strategy and delivery teams, leading briefing processes and maintaining efficient workflows.
Improve operational processes, systems, and ways of working by identifying gaps and implementing enhancements.
Manage account finances, including forecasting, scoping new work, preparing estimates, and supporting invoicing activity.
Facilitate early-stage content planning, connecting client objectives with strategy and delivery teams before overseeing implementation.
Line manage and support the development of an Account Manager through coaching, feedback, and growth opportunities.

Requirements

5+ year’s experience in a client-facing agency role, including experience managing B2B accounts.
A track record of building trusted relationships with senior stakeholders.
Experience across social and digital channels within B2B marketing, including organic social, paid social, web content, and influencer programmes.
Experience overseeing resource planning and briefing processes within an agency environment, including improving operational effectiveness across cross-functional teams.
Experience managing forecasting, scoping, estimating, budgeting, and account financial oversight at a senior level.
Experience engaging with stakeholders across executive, global, and leadership-level audiences.
Experience managing concurrent workstreams while maintaining accuracy and oversight.
Knowledge of B2B marketing and contribution to strategic planning and decision-making.

Location

London
UK

Work Type

Hybrid
Remote

Experience Level

Account Director level
5+ years experience

Benefits

Unlimited holiday (paid annual leave)
Free breakfast in the office
Perkbox - A rewards, perks and benefits platform
Auto-enrolment pension (retirement benefit), with up to 8% contribution
Regular socials and team-building sessions
Annual salary review, bi-annual performance reviews
Choice of company Apple MacBook Pro or PC

About the Company

Cubaka is an award-winning Social Media agency based in the UK.
We are a friendly mix of Strategists, Creatives, Account Managers, Media Planners and Buyers - all with one goal: creating work that wins people's time on social media, in the most exciting ways possible.
Cubaka, part of the Brandwidth Group, recognises that managing diversity is a continuous process of improvement and not a one-off initiative.
Therefore, we develop and review our diversity strategy on an annual basis to support the achievement of business goals, including ways of addressing the diverse needs of our clients.

Equal Opportunity

We take pride in keeping up to date with employment law and best practices when promoting equal opportunities and ensuring a diverse workforce.