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About the Role

As the Wireless Sales Supervisor, you will be a champion of the customer experience in the wireless department, helping customers achieve their working & learning goals by sharing knowledge on the latest wireless tech products, services, and trends. This is primarily a sales position where you will partner with management to achieve daily financial and non-financial goals.

Responsibilities

• Partner with management to identify and achieve short and long-term goals for the wireless department
• Ensure team understands connection between store financial success and the wireless department
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets
• Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk
• Effectively resolve customer concerns and escalate to management when appropriate
• Perform follow-up calls to solicit feedback on sales and promote additional products and services
• Identify and grow new business opportunities and prospects, such as generating referrals and participating in outreach activities
• Work with various market leaders to target and generate business sales leads and referrals
• Provide management with relevant sales information
• Participate in the recruitment, hiring and onboarding processes within their department
• Be accountable for training and coaching associates in all aspects of sales and customer engagement
• Understand and adhere to all asset protection and privacy policies, and coach others to do so as well

Requirements

• 2+ years of Wireless Sales experience
• 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred
• Ability to resolve clients concerns in a diplomatic manner
• Ability to plan, organize and prioritize efficiently to effectively handle daily responsibilities and serve customers
• Capacity to work independently and seek out assistance as required

Skills

• Wireless technology
• Sales
• Customer engagement
• Coaching
• Asset protection
• Privacy policies

Location

• Onsite

Work Type

• Full-time

Experience Level

• Supervisor
• 2+ years of Wireless Sales experience
• 1+ years in a supervisory role

Education Level

• Post-secondary education is preferred

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs

About the Company

• As the Working and Learning Company, Staples Canada are dynamic, inspiring partners to our customers and the communities in which we live.
• At Staples, we inspire people to work smarter, learn more and grow every day.
• We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

Equal Opportunity

• Staples Canada is creating an inclusive and diverse work environment.
• We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability.
• If you have a disability or special need that requires accommodation, please let us know.