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About the Role

The End-User Computing Engineer is responsible for supporting, enhancing, and securing the Bank's End-User Computing (EUC) environment. This role serves as a technical resource for the implementation, management, optimization, and troubleshooting of enterprise desktop technologies, virtual desktop infrastructure, endpoint management platforms, and related end-user services. Working as part of the Information Technology team, the End-User Computing Engineer collaborates closely with Customer Support, Infrastructure Services, Information Security, and other technology teams to maintain reliable, secure, and efficient EUC services. The role provides advanced technical expertise, third-tier support, and engineering solutions that improve system performance, strengthen security, and enhance the overall user experience. The position focuses on ensuring the availability, scalability, and security of the Bank's endpoint computing environment through proactive administration, automation, and continuous improvement. The End-User Computing Engineer leverages technical expertise to support modern workplace technologies, streamline operations, and deliver solutions that align with the Bank's business objectives and technology strategy. Operating with a high degree of ownership and accountability, the End-User Computing Engineer identifies improvement opportunities, resolves complex technical issues, implements technology enhancements, and helps ensure that employees have secure and reliable access to the systems and tools they need to perform their work effectively.

Responsibilities

Monitor and maintain enterprise EUC services to ensure acceptable levels of performance, reliability, and availability.
Perform advanced troubleshooting, problem resolution, and preventative maintenance for desktop, endpoint, and virtual desktop technologies.
Provide third-tier technical support and technical guidance to Customer Support and other IT teams.
Administer and support desktop operating systems, endpoint management platforms, mobile devices, and related technologies.
Enhance system security through endpoint hardening, vulnerability remediation, configuration management, and security-focused engineering practices.
Develop, maintain, and improve technical documentation, standards, procedures, and operational support materials.
Create and maintain automation solutions and scripts that improve efficiency, reduce manual effort, and optimize operational processes.
Manage assigned EUC systems and services, ensuring consistent performance, support, maintenance, and lifecycle management.
Track work requests, operational activities, incidents, and project tasks through the Bank's IT service management processes.
Communicate infrastructure updates, maintenance activities, and technology changes to management, support teams, and end users as appropriate.
Support operating system and application deployment, patching, packaging, and update management activities.
Collaborate with Information Security, Infrastructure Services, and application teams to support technology initiatives, compliance requirements, and continuous improvement efforts.
Participate in the evaluation, testing, and implementation of new technologies that improve the employee computing experience and support the Bank's strategic objectives.

Requirements

Experience supporting enterprise end-user computing environments.
Experience in a collaborative, customer-focused technology organization dedicated to continuous improvement and operational excellence.
Endpoint engineering, systems administration, automation, troubleshooting, and customer service expertise.
Three (3) or more years of experience as a Systems Administrator, Systems Engineer, End-User Computing Engineer, or similar technology role.
Equivalent combinations of education, certifications, and experience may be considered.
Experience administering enterprise Windows environments, desktop platforms, and endpoint management solutions.
Strong troubleshooting, root cause analysis, and problem-solving skills with the ability to resolve complex technical issues.
Experience supporting desktop operating systems, mobile devices, endpoint security, and end-user productivity tools.
Strong verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
Ability to manage multiple priorities while maintaining a high level of service, accuracy, and attention to detail.
Demonstrated ability to work independently while effectively collaborating across cross-functional technology teams.
Commitment to operational excellence, continuous learning, and delivering high-quality technical support and engineering solutions.
Experience with PowerShell scripting, automation, and systems management tools.
Experience supporting virtual desktop infrastructure (VDI), including Omnissa Horizon, VMware Horizon, or Azure Virtual Desktop environments.
Familiarity with Infrastructure as Code (IaC), CI/CD pipelines, and automated platform management.
Experience with endpoint security technologies, vulnerability management, and remediation programs.
Experience supporting Windows 11, Microsoft 365 applications, and modern workplace technologies.
Experience with Windows Autopilot, device provisioning, and modern desktop deployment methodologies.
Experience administering cloud-based computing environments, including Microsoft Azure.
Experience with Digital Employee Experience (DEX) monitoring solutions such as ControlUp.
Experience supporting collaboration and conferencing technologies including Microsoft Teams Rooms, Cisco Webex, and related platforms.
Experience working within regulated financial services, banking, or highly controlled technology environments.

Skills

Endpoint engineering
Systems administration
Automation
Troubleshooting
Customer service
Windows environments
Desktop platforms
Endpoint management solutions
Root cause analysis
Problem-solving
Desktop operating systems
Mobile devices
Endpoint security
End-user productivity tools
Verbal communication
Written communication
PowerShell scripting
Systems management tools
Virtual desktop infrastructure (VDI)
Omnissa Horizon
VMware Horizon
Azure Virtual Desktop
Infrastructure as Code (IaC)
CI/CD pipelines
Automated platform management
Vulnerability management
Remediation programs
Windows 11
Microsoft 365 applications
Modern workplace technologies
Windows Autopilot
Device provisioning
Modern desktop deployment methodologies
Cloud-based computing environments
Microsoft Azure
Digital Employee Experience (DEX) monitoring
ControlUp
Collaboration technologies
Conferencing technologies
Microsoft Teams Rooms
Cisco Webex

Location

Austin, Texas

Work Type

Hybrid

Experience Level

Three (3) or more years of experience

Education Level

Associate's degree, technical school certification, or equivalent technical experience
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (Preferred)

Benefits

Competitive salary
Comprehensive, affordable, and competitive benefit options focused on health and wellness, financial security, and work-life balance
Flexible health-and-wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.
401(k) plan with immediate vesting of a generous employer match and additional employer contribution.
Long-term disability and life insurance.
Vacation leave, sick leave, and paid holidays.
Fertility benefit and parental leave plan.
Up to two days per year to volunteer in local community organizations, services, or events.
Ongoing professional-development opportunities.
Generous tuition-reimbursement program.
Physical fitness incentive plan.
Employer matching gifts program.

About the Company

Farm Credit Bank of Texas is a $42.2 billion wholesale bank that has been financing agriculture and rural America for over 100 years.
Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets.
Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time.
We deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive workplace located along the bluffs of the Colorado River just minutes west of downtown Austin.
We seek out top talent in their fields, whether it be technology, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.

Equal Opportunity

A/EOE/M/F/D/V